I purchased this sectional sofa only two years ago, and it's mainly used by my husband and me. However, suddenly, the foam has sunk more than four inches in one corner of the sectional. We also invested in a protection plan when buying the sofa. Surprisingly, both Mobilia and the protection plan provider claim that this kind of foam sinking is not covered and consider it normal wear and tear. I fail to understand how such drastic issue can be classified as normal wear and tear. I made a significant investment in this sofa, and now I regret it, as this is the second repair within two years
I have bought a large amount of furniture from Mobilia and when one of the couches broke because of the defect, it took forever to get them to answer and fix it. However it wasn't done correctly and short time after it broke again. Now they refuse to fix it, completely ignore emails. Their customer service person is super lazy. The policy they got in place is horrendous. We are buying more furniture, but needless to say its not going to be from them. That sort of short sighted approach is terrible
Do not do business with Mobilia. I purchased a sectional from them and they not only messed up the delivery once but twice. For the 2nd delivery I waited another 2 months and all they could do was offer some old and ugly loaners which in itself would have probably ended up going wrong with delivery. Their salesperson even tried to sneak in a full price accessory on my 2nd delivery. Their head office makes zero effort to resolve issues.
Mobilia offers attractive furniture design but poor quality and service. In November 2022, I bought a wood chair from the Japandi Collection. The chair was delivered a month later. At first sight, it was grossly unsatisfactory with the chair wood seat deeply split across and the feet badly scratched. Mobilia was negligent in not checking furniture before delivery. After lots of time spent with Client services, the chair was picked up, I was reimbursed for the cost of the chair but they refused to reimburse the $69 delivery fee. I do not see why I would have to pay this amount when the problem was entirely due to Mobilia's lack of care and negligence. A pretty costly way to learn never to buy at Mobilia. I'll make sure to share freely with friends my bad experience with Mobilia.
Mobilia in Burlington ON After paying for our sofa and then finding the sofa it on sale later for $1000 less ( that they promised they would let us know of course ) they were very reluctant to adjust the price.
On delivery the delivery men broke one of the legs didn't tell us and proceeded to drag in on our floor gouging out a chunk of more than 3 planks of flooring. There was also a massive grease stain and indentation in the sofa leather padding we've heard nothing from them for more than 3 weeks now. they do not respond well and I would never go to this store again
My purchase experience at their castle field branch was great. Very helpful customer service personnel. However, I unfortunately have to echo some of the reviews on two points: the poor delivery service, and the poor quality of the goods delivered.
I bought a king sized bed. It was delivered with a scratch on the head board which I decided to just accept. The delivery guys did not want to take it upstairs as it “wouldn’t fit”. When I asked them to try (as I had checked the dimensions several times), they complained that it wouldn’t and yet ultimately it took 10 min to get it up the stairs. The bed was assembled very poorly and continues to wobble.
I made the mistake of purchasing more furniture. This time it was a dining table. Again the purchase experience was great, but it was delivered 2 months late. When it arrived, it was cracked and the table leg was chipped. The delivery person said it wasn’t his problem. I called customer service and I’m still waiting to hear back.
I am very disappointing by the quality I received. If I wanted packed-furniture quality, I wouldn’t have paid thousands of dollars and waited months for a dining table. I certainly won’t be buying from them again.
Over a year ago their incompetent drivers unwrapped couch and chair outside then proceeded to drop couch on concrete stairs, obviously leather ripped. Waited a year for replacement, deliver driver were good this time kept it boxed up, but now couch legs are different colours. So they offered to give me $200 to keep odd pieces, told them to return originals and offer me compensation. No phone call and they showed up to deliver today I wasn't home. Didn't receive