Jeff talks a good talk. I would have gladly paid double to deal with a more professional, trustworthy company. But who knew until it was too late!!
I hired Appleby Moving & Storage to do a move and store a 4 bedroom house worth of furniture. 80% of the wood furniture was damaged. He offered to send someone to come to my house to repair, although the man was nice enough, items were not repaired well. Some items were completely broken and even my car got scratched! yes, you read that correctly. After weeks of arguing and very uncomfortable conversations and not getting a reply, I had to really pressure Jeff by calling and emailing a lot. But, once I got my lawyer involved, Jeff agreed to a cash settlement. I probably should have gone to court and had some furniture replaced instead of the terrible repair work.
Although the cash amount was not quite high enough, I decided to take it only to be rid of Jeff yelling at me "oh, that's an easy repair" "Oh that's nothing, I can fix that and you'd never know "Oh that isn't even that bad of a damage " Good thing I took photos and video of all the incidents at the time of my move. Although he tried to argue they didn't damage things and scratch my car, once I produced the videos and photos, his tune changed. He got very angry and was completely unprofessional. I understand the car was not scratched on purpose, I was only looking for compensation for all the damage they caused. I did have their insurance which I purchased, but it did me no good in the end.
Live and learn. I should have researched on Homestars first. I was trying to save a buck and they seemed very reasonable in price. Boy, was I fooled!