The work was subpar at best. Julie West was good to deal with but, like I told her, the quality of work and product was bad. During install they damaged walls, did not clean up the edges and were irritated when I required them to come back to fix the issues. Final sanding of mud on the walls was not done, I was asked to do it so they didn't have to come back and marks on the edge of counters were not repaired by the vendor.
Also, had a disagreement with the owner when I would only pay 50% until the product was installed. I explained that I would never pay for 100% of any product until install was completed - otherwise I have no recourse if it is not done properly.