There is no words to describe my disappointment about this company. I used Granite Direct for my kitchen renovations, we bought granite countertops for my kitchen cabinets. It was pretty big and very expensive project. When you invest thousands $$$ you expect great product and quality. The stone they installed is such a cheap and poor quality. The worst thing was the seam, in some spots the seam is almost 0.5 inch. They sent service guys 3 times to fix it, and of course each time the seam just got wider. One piece they got was cut not straight, but thank god they replaced that piece. Also the stone was not sealed when they installed, so after first time of use of my new kitchen countertops got all stained and greasy. They sent service guy to clean the stains, but he couldn’t get rid of them, service guy was surprised as well why the stains are not disappearing. The stone was all discoloured and my new kitchen looked very bad. The stone was installed at the end of January. So we had to fight with this company for 6 months to get everything sorted. Finally at the end of June they came to replace the damaged pieces. Still they treated us like crap. Also they still managed to crack the stone while installing the faucet and it was left cracked. They lost couple screws from my filtered water system faucet, all they could say was just go to Rona and get new one yourself :) what an excellent service lol
Customer service is unbelievably poor. Quality of product and installation is very bad too.
The owner Jeff is the most rude person i ever met. He also commented that granite doesn’t look that bad so i could live with it. I doubt that he would like to have that in his own kitchen.
It was my worst experience ever. We been going through kitchen renovations and dealing with a lot of building companies and never had so many issues like we had with granite direct. And i would like to say stay away from Granite Direct, as the prices are not cheaper at all than the other competitive granite companies. If you want to waste your money, time and nerves , go ahead . Granite Direct will help you :)