This homeowner requested an estimate in 2012, and didn’t have the roof installed until 2013. We honoured an estimate price even though the price of shingles had increased since the estimate date.
The roof was installed, and then when it came time to pay, she decided to pay us weekly payments cash a little at a time, she said she couldn’t afford to pay all at once. We had a hard time collecting payment in full from her. Her final payment was made to us 4 months later. This is not our policy, Payment in full upon completion of the job. Had she made this agreement before installation, we probably would not have installed her roof, and told her to go elsewhere.
We then did not hear from this homeowner for over a year. The water damage was pre-existing damage. When we went we found that her eavestroughs were so full of ice and snow because the homeowner had not cleaned them during the winter. We had a bad snow and ice winter that season. The ice had backed up the eaves and melted under the shingles, with the warmth of the home below this area. This is called ice damning and was explained to the homeowner, not something that Extreme Roofing is responsible for, only Mother Nature. Please note that the owner of Extreme Roofing, himself, spent several hours cleaning out the full/frozen Eavestrough during the height of the winter season, at no cost to the homeowner
Then we didn't hear from her for a while. At which time Extreme Roofing went back and re-shingled an area at no cost to the homeowner due to the ice damage, by Mother Nature’s hand. This was authorized by the company owner so people don’t put reviews like this on your website.
Therefore we not only cleaned her eaves in the winter (a cost of $500 or more in those weather conditions + HST) and re-shingled a portion of the roof ($1,000 + HST) at no charge to the homeowner.
This is a review that was written more than 2 years after we did the roof, and rectified any problems. We feel that this was revenge or spite, as the original review stated that she had seen our signs on the roadside and decided to put a review on this site. Why not put the review on when the job was first installed and she had the problems that she states, or even earlier this year when we went back to satisfy the homeowner?