After I was injured in an accident, I booked them to come and do weed control at my house. I paid extra for them to do the walkways and alleyway.
I did notice that the weeds went down in the main part of my yard, but they did not do the walkways. I was mildly annoyed. I did not specifically check the alleyway, but then a notice of noncompliance from the city with pictures of weeds several feet high. I was frustrated and contacted the company. I did not hear back from them. I sent an email with a copy of the notice from the city. I did not hear back from them. I hired a kid in the neighbourhood to take care of the weeds but was super unimpressed. I then asked to have the amount I paid the kid refunded. No response.
At the end of the season they sent out an email asking if I wanted to book again next year. I replied that I was unhappy with the service they provided. I made three attempts to have that addressed. They did not respond.
Then near the end of the winter season they contacted me regarding booking for this year. I refused and reminded you of the situation I was unhappy with. I did not receive any response.
Then in the spring they contacted me again about booking for this year. I again told them I did not want service and reminded them again of the poor customer service I received. No one has ever addressed my customer service complaints EVER.
This year I have booked service with another company and yet they still came out and sprayed. The first time I told them that I am not paying you for a service that I have clearly communicated that I do not want and where I have actually contracted with another company to provide. Yet they continued to come out at least two more times. They sent me an invoice for this year's service.
I have sent yet another message reminding them of the poor service and stating, "Please do not contact me again." I don't know what to do if they do not listen.
- Company Response
Hello ShelleyP, If you would kindly provide your address I would love to be a able to check your file and respond.