In all the years I have had service calls I have never had such an excellent person as I did the other day(Dec 19/2017). Ernesto listened intently to the problem I experienced with my brand new washing machine and looked over the recorded information I had prepared.
He then explained why these new machines will "walk" on hard, smooth vinyl floors. Then set up the machine to watch it do just that. He then fixed that problem so he could go on to the next.
In a very polite and professional manor he educated me on how the new machines deal with detergents. Also why my initial experience with the wash cycle does not have to happen anymore.
Ernesto is a service technician, who also has excellent personal skills and certainly better sales skills than most sales representatives I have come across.
It was a pleasure having him in my home. Also the load of laundry he asked me to try out while he was there in a short cycle worked perfectly well in the longer cycle.