- Approximate cost of services:
- $330,000.00
- Company Response
Thank you for submitting your concern. It should be noted all drywall deficiencies should be documented at the time of Certificate of Possession, or soon after in order to have a one-time repair performed. You have always been very diligent about submitting your service requests, with pictures, and our question is why this defect was only brought to our attention one day prior to your warranty expiration date? We actually attended your residence on 6 different occasions, to make repairs over and above our regular scheduled appointments and, out of courtesy, regardless of the delay in reporting the drywall defect, we did offer to repair the drywall to a paint ready state, as per the warranty provider (ANHWP), and you declined our offer. At this point, we have done everything we can do to remedy the issue, therefore, we encourage you to go to the warranty provider to submit your claim. We have gone above and beyond what is expected of a new home builder, to expedite every service request you have submitted, without question. We feel it is unfortunate that, even after rectifying all issues for you, during your first year of occupancy, you have focused only on the one negative issue.