3-month long issue I've been trying to resolve with Leon's, and I would appreciate it if anyone has any pointers...
13730 140 St NW
aside from reiterating the painful process we've been through, and that at least one CSR said we could get a refund, is there anything else I can do/say to Management get the refund processed?
From Hope to shoe and Amanda , Sarah and list goes on of number of Managers/Supervisors i have spoken to and dealt with at leons store to have this resolved.
When asked for the last name from Shoe (Manager ) she goes " from privacy reasons i cannot give you my last name"
What about my privacy ?
what are the next steps? I'm thinking I would ask for the Customer Service phone number for Leon's Head office. If that route doesn't work, then what else can I do? Should I file a complaint with the BBB?