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98%(151 reviews)
98%(151 reviews)
HomeStars
Furniture
Leon's Furniture Warehouse & Showroom
Star Score
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48%

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Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Leon's Furniture Warehouse & Showroom

Average customer rating:
5.9 10 (7 reviews)

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Krystie in Toronto
Krystie in Toronto
1 review Kitchener, ON
10/10

Pang is the man for customer service!

I have never been so happy with a transaction especially dealing with Pang. From the moment I spoke with him he was happy go lucky, very eager to help, made the transaction seamless, followed up to make sure I had everything I needed, and insured I was happy. His customer service was a 10 out of 10 and the products that he suggested were all fantastic and I’m very happy with my selection. This gentleman has a great personality, you can tell he’s a team player, and overall lovely to deal with.

Approximate cost of services:
$10,000.00
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Private User
Private User
Private User reviews Cambridge, ON
1/10

Poor Customer Service

Worst customer service and still waiting for delivery of couch. No follow up calls to let us know when the couch is being delivered I have to call to get updates and it still keeps getting pushed back. Waiting 4 1/2 months and still no firm delivery date. Very very annoyed with the lack of communication from them.

Approximate cost of services:
$1,649.00
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Lee from Kitchener
Lee from Kitchener
2 reviews Guelph, ON
8/10

Kitchenware, Sofas, TV

The layout of the store is welcoming and approachable. At times, you may be lucky to be approached by a friendly employee but other times, it can be the total opposite. As for the delivery of my sofas, the team was friendly and very nice.

Approximate cost of services:
$700.00
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Rohit in Brampton
Rohit in Brampton
4 reviews BRAMPTON, ON
8/10

Couch

I recently bought a new apartment with my friends and needed to get it furnished. Leon's was the first place we went to and immediately fell in love with their products. Although some of the stuff was a bit pricey, we ended up buying just a couch for the living room.

Approximate cost of services:
$1,200.00
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Anonymous in Waterloo
Anonymous in Waterloo
1 review WATERLOO, ON
0/10

Sealy Mattress

I visited the Leon's store in Kitchener to purchase a mattress. We had done our research and comparison shopping beforehand, and we walked in the store knowing what we wanted to purchase. We received the worst customer service I have ever experienced. We had to return to the store on three separate occasions (four trips to the store total) in the same day because the salespeople and sales managers made multiple errors. Twice I questioned the salesperson and then sales/customer service manager because I felt that a mistake had been made, but I was assured that they were right and I was wrong, and that no mistake had been made. However, after leaving the store, I was phoned and told to return because they had made a mistake. After I returned and corrected the error, I felt that another error had been made and once again questioned the manager, and once again, I was told that I was wrong and everything was fine. However, half an hour after leaving the store for the third time that day, I was phoned again, and they told me that I had been right and a mistake had been made, requiring me to return to the store for a fourth time.

I am extremely dissatisfied with the service. The salespeople have no knowledge of the financing terms, and the sales manager had no knowledge of how to properly process the transaction once the financing had been removed. Twice I questioned the things I was being told and the transactions that were being processed. Instead of checking with someone else or looking into my concerns, my questions were dismissed. The way I was treated was completely unacceptable. I will never purchase from Leon's again.

Approximate cost of services:
$1,700.00
What could this company do to improve their services?
If staff is unfamiliar with transactions or financing options, they should ask for assistance. If your customer is questioning what you have done, do not dismiss their concerns.
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livin" in the 'loo
livin" in the 'loo
1 review Waterloo, ON
6/10

family room sofa

We recently purchased a sofa from leon's. Although the service in the showroom was satisfactory, the delivery was not. The delivery was delayed twice and the sofa was not delivered during the time span given. This meant we were tied down at home extra hours waiting.

Approximate cost of services:
$1,200.00
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jill
jill
2 reviews Niobe, NY

First Review

8/10

living room furniture

The salesman was very helpful and pleasant to work with. Not pushy at all. When the items were delivered, there was a small tear in one of the ottoman covers, Leon's ordered a new one and it was delivered within days.

Approximate cost of services:
$5,000.00
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