Pella Windows And Doors

Windows & Doors Installation & Service
1440 Merivale Road Ottawa ON K2E 5P1
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79%

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Reviews for Pella Windows And Doors

Average customer rating:
8.4 10 (10 reviews)

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Chiquita in Ottawa
Chiquita in Ottawa
1 review Ottawa, ON
10/10

entry and storm doors

Love in-home consult! Nice savings! Friendly consultant, competent, quiet and polite installers. Work done in one day, as promised. work supervised by consultant. Very satisfied with quality products. Very good follow-up.

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Private User
Private User
1 review Toronto, ON
9/10

Windows for Family room( and 2 bathrooms)

Our salesman Frank Polyzotis is a very nice guy, and easy to work with. And the installers were fantastic as are the windows.
We did have a problem with the installation date being changed on us, and there was no follow up when we did not get in touch ( only one e-mail was sent which went into “junk” and was not discovered until Pella did not show up on the schedule date). My husband and I had a very frustrating day ( missing work, and trying to get someone from Pella to return our calls). And NO ONE ever apologize for their lack of follow up, which I found very disappointing. Having said all this when the Windows were installed the installers were hard working, very professional, tidy fellows who did a beautiful job. We love the Windows and would absolutely recommend Pella. Just plan to call them to confirm your installation date.
Frank did follow up after the install to see how we liked the Windows

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Carlindo in Ottawa
Carlindo in Ottawa
1 review Ottawa, ON
10/10

Windows replacement

Very happy with the service. Mr. Darabaner explained every single detail and the installation crew was very professional as well. I definitely recommend Pella Windows . I had 10 windows installed in only 2 days.

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Jmilron  in Ottawa
Jmilron in Ottawa
1 review Ottawa, ON
10/10

Sliding door installation

Jeff Darabaner Was GREAT to work with. Fast. Courteous. Professional.

He worked hard to make sure our new door was installed in the nursery before our baby arrived. Also, He is a dog whisperer!

1 of 1 people found this review helpful.
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Jason in Ottawa, Ontario
Jason in Ottawa, Ontario
1 review Cantley, QC
0/10

Do Not Consider A Pella Premium Door!

We had always had good success with doors from Pella, out of the Toronto office, so when we moved to the Ottawa area we decided to splurge on a $7500 premium hardwood entry door. What a mistake! Ordered on June 23rd, promised on August 17th, the door was delivered on the 18th. My crew began the installation process on September 2nd, and immediately upon unpacking the door and sidelight assembly, and attempting to fit it into the rough opening, saw that the unit was significantly out-of-square - close to one inch over seven-feet. Thinking this was perhaps an error having to do with the rough opening, we lay the door assembly flat on the deck, and re-measured - again an inch out-of-square over the seven-foot height of the door. We reported the flaw immediately. A Pella engineer arrived two weeks later (our house was still without an installed door - we were using plywood to close our house at night!), confirmed that the door assembly was indeed defective, and promised that the company would be in touch within the next several days.

That was almost two months ago. We still have not heard from Pella regarding their plans to replace this door. We still have only a temporarily-installed front door. We have not received a reply to our many inquiries as to when Pella will take care of this problem. They pocketed our $7500 and left us with ... a door that won't close properly!

If you're considering the purchase of a high-quality premium entry door, I would look elsewhere. Pella, at least in the Ottawa region, cannot be trusted.

0 of 1 people found this review helpful.
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Ross from Arnprior
Ross from Arnprior
2 reviews Ottawa, ON
9/10

Bay window

While they performed a great job at a reasonable cost, it took them about three months to perform the window repair because of the actual waiting for the actual material.
Pella was courteous, helpful, knowledgeable and efficient.

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dan. marunda from Nepean
dan. marunda from Nepean
2 reviews Nepean, ON
10/10

Entrance Door

This company in Ottawa on merivale road sales high quality products. their professionalism in both sales and installation is excellent. they deliver what they promise in timely manner; and the cost is very reasonable.

1 of 1 people found this review helpful.
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Keltie Wade from Nepean
Keltie Wade from Nepean
3 reviews Nepean, ON
9/10

Window Replacement

I was frustrated when my planning process went off the rails when the representative with whom I was dealing left the company and I did not click with the new guy. The regional manager personally took over my file and went above and beyond to travel to Ottawa to ensure that the process got back on track. I am extremely satisfied

1 of 1 people found this review helpful.
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Jan Dempsey from Ottawa
Jan Dempsey from Ottawa
10 reviews Ottawa, ON
8/10

replace an old window

One of our old Pella windows needed to be replaced but the model was no longer available so the Pella representative came to our home and took all the necessary measurements and had the new window made so it would match our other windows. The new window arrived several weeks later and it matched perfectly. The Pella techician installed it and it looks great.

1 of 1 people found this review helpful.
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Pamela Booth in Nepean
Pamela Booth in Nepean
3 reviews NEPEAN, ON

First Review

9/10

Windows and door

From the salesperson who provided details on the product, the process, the timeline, the warranty, though installation by their excellent installers, we were very satisfied with Pella. We would recommend them to family and friends.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pella Windows And Doors

WHY CHOOSE PELLA ? Pella offers a complete line of beautiful products to enhance your home and your life, including windows, patio doors, entry doors, storm doors and skylights. No matter your style or budget, Pella has the perfect Quality window and door solution for you. Come and see us ...
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