We had Soften That Spot out to fix our eaves which were leaking in two corners of the house. They came, said they fixed it - took our money and left. When I told them that the leak wasn't fixed, they said that they can't justify coming back based on the money they'd charged. I told them, ya, but you didn't fix our problem and said you would. Ron Stevenson, the owner, said sorry, but he will not be coming back again. I would have gladly paid more at the beginning to know that the job was actually done. Poor customer service. You should be ashamed - Soften That Spot.