I called the window city service line to get info re the switch and hardware required for some windows in my home.
The rep returned my call and advised my he had what i needed.
He asked me to come to his office for the parts.
When i arrived, they gave me the small pieces i needed no charge.
The service rep then spent time with me in the show room, showing me
how the parts were installed.
I was very happy and satisfied.
A very un usual experience in this day and age.
I had broken tilt latches on a 10-year-old Window City double hung tilting window. Great customer service from Chris Dadswell, who sent me the replacement (plus a few extras) for nothing but the cost of a stamped, self-addressed envelope. It's working fine now.
A guest broke the tilt latch in our rented apartment so we were obligated to replace it ourselves. We went to window city with the broken part and were given the replacement part for free along with installation tips.
Aside: the architecure inside window city is really interesting. I wouldn't recommend going there just for it, but it added to the positive experience.
Professional Team from sales to installation to service and warranty that provided a solution to our worn out dated windows.
11 years later and still appreciating the quality and workmanship.
Thanks, Window City Team
When we first moved in to our new home we accidentally broke living room window lock brackets. I contacted WindowCity and after a few back and forth questions and providing pictures, model and serial number I was able to pick up the parts.
Thank you WindowCity, and thank you Chris!
We bought a 20 years old house up in stouffville area. We've chosen Window City to install all the window. Unfortunately one of the window was broken two months later. I called Chris and he said it is not under warranty BUT Chris was so nice that he will order a new one for us
( NO CHARGE )... now I am expecting them to fix it next week. Thank you so much !!!
Window city built and installed an outstanding product that six years later we are delighted by. Our built in blinds are attractive and functional and we simply cannot imagine being without them.
Our front door is both attractive and highly secure with a 3 prong lock we still today get complimented
We will look to window city to replace our other old windows soon
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Window City is one of Canada's largest window and door manufacturers who's mission is to provide Canadians with the most technically advanced products on the market.
Our family owned business has won multiple industry awards and endeavours to keep your family safe and comfortable with one of North America's most robust warranties. We do not provide installation, only great windows!