Customer Service and credibility
I had broken patio screen window frame. I did not realize I don't need a new window and when I explained to the person what the problem was, he told me I only needed the side of it and they cost only $20 at Window City, being the manufacturer. Great customer service from Chris Dadswell, who showed me (a single parent) a sample fitting in the showroom area.
This special attention makes me want to obtain my future windows/doors from Window City. Excellent customer service is rare these day, so when Chris listened to me, heard me, and offered to assist with the solution, it does make a difference in our view of the company.
Thank you again! Janet
- Approximate cost of services:
- $22.00
- Company Response
Hi there,
Thank you for your review. We are happy to hear that you are satisfied with the services provided by our service team.
If you have any further questions or concerns please feel free to contact us at 905-265-9975 xt 128 or by email at info@windowcity.com.
Many thanks,
Stephanie