Kitchen Craft Cabinetry Ltd

Bathroom Renovation
2148 Douglas Road Burnaby BC V5C 5A7
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Bathroom Renovation
Kitchen Craft Cabinetry Ltd
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60%

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Reviews for Kitchen Craft Cabinetry Ltd

Average customer rating:
6.6 10 (30 reviews)

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Cindy from Milton
Cindy from Milton
1 review Milton, ON
0/10

Cabinets - Not very good

I recommend pain more for better cabinets. We did not install these cabinets ourselves, but moved into a recently renovated house. However, the cabinets are all bubbling - the uppers at least. There are 3 doors that the covering is coming off - it actually feels like plastic. I would pay more for a better quality for sure if I wa to renovate my kitchen myself. I have not called them because I am unsure if they would replace the doors if I was not the one installing them.

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Humphrey in Burnaby
Humphrey in Burnaby
1 review Burnaby, BC
0/10

Low product quality and unreliable customer relations

Cabinets installed in new home and colour fading and wood drying out at edges within a year. Consistent with all cabinets in the house' even in areas with no risk of contact with water. Ten year warranty is untrue: product quality is a crying shame; customer relations zero.

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Private User
Private User
Private User reviews Burnaby, BC
3/10

Company Lacks Integrity.

After giving this company many chances, I'm very unimpressed by the poor quality and low level of service. I wouldn't recommend them at all. In fact I question the authenticity of those positive reviews written on here. It doesn't even sound like the same company that I've been dealing with for the past 2 years.

Our kitchen was completed 2 years ago and shortly after completion our cabinet doors began to show obvious signs of air bubbles in the paint. Soon after, chunks of paint began to fall off our kitchen island. Customer Service in Winnipeg were good at finding a quick solution. They sent installers out to paint the island panel so it completely covered up the problem and made it appear as though nothing had happened. They didn't offer to repair the air bubbles on the doors and instead led us to believe that we had been careless with water or liquid dripping overtop which in turn caused the paint to bubble. We decided to accept it for what it was and carried on. We did become very careful not to let any liquid come into contact with the cabinet doors and dried it up quickly if it did. But only a few shorts months later the kitchen island began loosing chunks of paint once again and the air/paint bubbles started showing up but this time all over the cabinet doors regardless how careful we had been. I sent email after email to that same customer service office, and left voice messages politely asking them to come back with a more permanent fix rather than just their temporary band aid. This time I heard absolutely nothing back. Apparently the girls that used to run the customer service team have all moved on to companies that stand behind their products and I don't blame them one bit, however the point is that they are gone without being replaced and now customer service no longer exists, literally! The designers/sales people wash their hands of their client once their design and sale is completed so there's really nowhere to turn to for help when a situation like this happens.

I gave it a rest but then again was so frustrated when I would open up my cupboards and see the bubbling everywhere or when I would find more paint chips had fallen or chipped off. This is not what should happen with a new "quality" kitchen renovation. So again I reached out and this time to Kitchen Crafts "Operations Manager" hoping to get things fixed once and for all. Every time I've reached out for anything to kitchen crafts employees it's felt like I've been chasing my own tail, it's such a challenge for them. After more back and forth emails and more time wasted on exhausting long phone calls, the manager decides to come by and do his "inspection" as he called it. I vented a bit to him since naturally I was pretty annoyed with the time and energy wasted. Rather than apologizing for all the "Rif raf" he instead chose to become defensive and blame my kids for being the reason my kitchen cabinets and island were falling apart. There's no way that could even be possible, how insulting and talk about an unprofessional and cheap way to pass the buck. Nice try inspector gadget I so badly wanted to say to him but again I remained polite. What was he there to "inspect" anyway, damage was done and clearly there's a problem with their product. It should have been noted from customer service to the installers to anyone else that was made aware that this had been an ongoing problem for the past 2 years! This was nothing new that needed inspecting. He should have come over with the intention to problem solve and nothing else. I didn't appreciate his attitude so I challenged him on the "lifetime warranty" that Kitchen Craft is supposed to stand behind and questioned him about why there was such a high turnover of staff and he suddenly changed his tune. He offered to replace the entire panel on the island and repaint only a few select cabinet doors but made it seem as though this was a huge favour and a one off exception for me. But in order to do that he said he would have to remove a cabinet door for a few months so that they could colour match it. This sounded somewhat reasonable, he was trying to resolve the problem so it seemed. But because it was summertime/the time I entertain the most I didn't feel comfortable leaving my kitchen boxes open and exposed to everything inside of them so I asked him to come back in early September to take the door away. He agreed to it. I asked why he couldn't deal with the island panel at least for now to get the ball rolling and he said he wanted to wait until September to do it all in one shot. September rolled around and I heard nothing from him. I left several messages again through his voice mail and through the Burnaby show room receptionist and again have heard nothing back. We are now into October. It's also the 2 year mark since the completion of the kitchen and still as I write this review, these problems remain unresolved and there's been zero communication from these people. Clearly they are not willing to make their clients happy in fact the exact opposite.

I believe I've been very patient, overly passive, and way too understanding up until this point. I was hesitant about writing a negative review however a review as such has been long merited and I wanted other potential customers to be fully aware before they spend any money here. I've been told that there are many upset and dissatisfied clients just like me out there and to no surprise. The whole morale of the company seems so low and its so disappointing to see the way they treat their own clients.

If you're looking for a kitchen cabinet company with good quality or at least who stands behind the quality of their product, and who deals with issues as they come up then this is not the company you want to hire for any home project. Vancouver has way too many better options out there to be stuck with this one. I've always believed you get what you pay for but where Kitchen Craft is involved this is not the case at all. Save yourself the time, money, headache and stress and go somewhere else where your business is appreciated and where you are taken care of from start to finish.

2 of 2 people found this review helpful.
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Blair in Pickering
Blair in Pickering
1 review Markham, ON
1/10

Kitchen Cabinets

We are in the process of our kitchen renovation and so far KitchenCraft service has been a total disaster. Not only did our cabinets arrive late, but they then informed us that their were backordered items that would have to be delivered later (meanwhile our cabinet installer was coming in during the week to do the job). While it can be understood that backorders happen, what's not acceptable is that when we continued to follow up over the next 3 weeks (after they were supposed to be delivered), we were not given any idea of when the backordered items would arrive only to be finally told 3 weeks later that they 'couldn't find them". I'm not sure how any reputable company can not only lose such massive items, but to also not realize it until after 3 weeks from the time it left their plant. We are now told that it will be another 2-4 weeks to 'rush' the order. Meanwhile ,we have now been a month without a kitchen with 3 year old and 1 year old and there is no end in site. To top it off, we were also told some additional items that we ordered later are also going to be an additional week late because they had a power failure (A weeks power failure??)
The only reason I gave it a '2' and not a '1' is because the actualy cabinets look decent but the service is unbelievably poor.

0 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Bowmanville, ON
1/10

Poor workmanship

When i ordered these cabinets the seller said SOLID wood cabinets. this was not the case. the doors, shelves, and drawers were the maple i ordered but the rest of the construction was stapled and glued particle board. even the way the doors and drawers attached was cheap and not made to last. after i swallowed that disappointment i realized some damaged cabinets (not their fault). and some panels didnt have complete coverage with the stain. and there was one pantry that was missing and i had already had the contractor started. so it ended up costing me more because the missing, damaged, and unstained product i needed took another month to get here and i had to get the contractor back.

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Lee Healey in Toronto
Lee Healey in Toronto
1 review Toronto, ON
0/10

Product isn't very durable

The worst caninets I have ever had ... I bought a new home 3 years ago and your product has been nothing but a disappointment all the doors are peeling as are the drawers I had the builder replace 80% of the doors after a year of living here and now I'm stuck with a run down kitchen after 2 years . I will never recommend your company to anyone

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Diana from Sarnia
Diana from Sarnia
1 review Sarnia, ON
5/10

Kitchen Craft

I've just begun the initial stages of designing and purchasing Kitchen Craft cabinets for my new home and wanted to read some reviews. I've noticed that for each negative rating the response is the same. This concerns me and makes me wonder how great their customer service is if something goes wrong.

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Les from Boston
Les from Boston
1 review Boston, MA
10/10

Kitchen

Love my lexington toffee cabinets
Beautiful details.
Love the glass cabinets especially
Moldings are wonderful.
I would recommend to friends and I have done so. Everyone who visits asks for a referral

Unique.

Great color

Thanks

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Company Response

Hi Les,

We agree- Lexington in Toffee is gorgeous! Enjoy your cabinetry!

Frank from Surrey
Frank from Surrey
1 review Surrey, BC
10/10

design and furnishing of kitchen

I had a fantastic experience with Kitchen Craft Cabinetry when I hired them to assist in the design and furnishing of a kitchen renovation on a property in Washington. The service was thorough and speedy - they actually had to slow down the project to wait for me! They had a lot of great suggestions from colour schemes of cabinets to the idea of having 2 fridges. I took care of the transportation and installation of the pieces in order to execute the design and was further impressed when Kitchen Craft then travelled to inspect the finished product.

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Company Response

Hi Frank,

Wow! That is fast service! We're glad that Kitchen Craft could elevate your project to new heights! If you run into any troubles with your cabinetry, please do not hesitate to contact us.

Kathy from West Vancouver
Kathy from West Vancouver
1 review West Vancouver, BC
9/10

cabinets

I chose Kitchen Craft Cabinetry after interviewing multiple other competitors for the renovation job in my kitchen. One reason I made my decisions was while competitors were often hesitant or refused to provide references of other work done by them, Kitchen Craft happily provided these references while simultaneously keeping the privacy and rights of past patrons in mind. I found them to be incredibly easy and fun to work with. They were able to work with my husband and I with open communication, which allowed a space for our ideas to be listened to, but also critiqued and offered contrary ideas based on their knowledge and experience. All the work was done in accordance with projected timelines and they easily were able to work with and around other contractors who were hired for the same project. Last, but certainly not least, the entire project came in under budget! Really enjoyed working with this company and I have and would recommend them again! Total cost of foil wrapped cabinets with dark stain below counter and lighter stain above for building, installation, warranty =$7000.00 was $100.00 below quote!

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Company Response

Hi Kathy,

Sounds like you had a great experience, from the designing stages right through until the end. If any problems arise with your cabinetry, do not hesitate to contact us. Enjoy!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Kitchen Craft Cabinetry Ltd

Kitchen Craft Cabinetry is a full service store offering conceptual cabinetry design from a large selection of product and complete cabinet installation. Kitchen Craft is a Canadian cabinetry manufacturer for the kitchen, bathroom, home office, laundry and throughout the home. Kitchen Craft also provides various countertop and door hardware options.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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