They never showed up when promised, I missed lots of days off work because of this, they didn't install ducts in the 2 downstairs bedrooms, when they installed the furnace they blew a fuse but didn't tell anyone, it was the middle of winter and luckily this year it was a mild one as the furnace was off for 4 days! We agreed on a $500 discount and they were paid in full.
Now we discovered that they cut holes for the ducts upstairs in brand new hardwood way bigger than the size of vent covers and about 2 months ago we discovered that they didn't put a duct in the downstairs bathroom. They kept promising me that they would go and do it, the salesman Pavle
told me that the owner Sasha didn't want to do it but he told Sasha that it had to be done. Now Pavle isn't answering or returning my calls or emails.
I have reported them to the Better Business Bureau.