I was extremely disappointed when I found out they "lost" my full size musical keyboard. When I approached them about the issue, I was told I only had 7 days to make a claim. I contacted them 2 weeks after we moved in because my husband had a medical emergency 3 days after our move, in addition to trying to unpack the whole house with 2 small children under the age of 4. I find 7 days to unpack and entire house of boxes (3 floors) ridiculous. Anyhow, they said they would look for it, but of course it was never found. How is something that size lost? Despite not being able to make a claim because 7 days had passed, I still felt that a report should have been filed about the issue. It's not like I said I lost a plate; they misplaced my 400$ + keyboard. Furthermore, as I was unpacking I was disturbed to find that they had packed my computer printer in a box with painting supplies (just one of many odd packing combos) and the box labeling was terrible (ex: 'basement books' there was one book in the box, the rest was all computer supplies). When I had the original meeting with them, before I signed the paperwork, they came across as a great company, but as soon as I had an issue, I felt like they just pushed me aside and said 'nothing we can do'. I don't recommend them.