I recently purchased a pool cue from the F. G. Bradley's e-store. Unfortunately, my postal code didn't seem to be in whatever transaction processing system they use to give me a delivery cost. Despite this, I received my pool cue quickly and with no shipping charge on the delivery. Thank you for that nice courtesy.
However, there was hiccup in the transaction. The wrong cue was sent to me. Nonetheless, F.G. Bradley's immediately sent out another cue with a return tag for the incorrect one. Sometimes you have to judge a company when things don't go quite as planned and F.G. Bradley made good on their mistake with fast customer service. Bravo!
- Company Response