Trico Homes Inc

Builders
100 - 7711 Macleod Trail SW Calgary AB T2H 0M1
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Trico Homes Inc
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89%

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Reviews by rating (past 12 months)
Verified by HomeStars
Best of the Best '22 
Best of Award '22 winner 7 timesBest of the Best '22 Best of Award '22winner 7 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Trico Homes Inc

Average customer rating:
8.9 10 (747 reviews)

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C Manzat
C Manzat
0 reviews Calgary, AB
10/10

Fantastic Home Buying Experience

We purchased a new home with Trico homes and couldn't have been happier with our experience. Everyone was courteous and more than willing to help us build our dream home.

Approximate cost of services:
$600,000.00
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Company Response

Thank you for taking the time to fill out your homestars review! We are all so happy that you had such a great experience with the purchase and that you are enjoying your dream home - I hope that you and your family are settling in nicely! Please do not hesitate to reach out to our Service & Warranty department at any time. Theresa St.Germain, Service & Warranty Manager

Manaswith in Calgary
Manaswith in Calgary
0 reviews Airdrie, AB
9/10

Trico Airdrie

We are so excited and happy to move to our new home in Airdrie. Area Sales Manager was very helpful from the start to end of our home buying process. We really appreciate how he communicated and kept us in loop with all the Information..

We are happy with Trico homes and would recommend friends and family too..

Approximate cost of services:
$45,500.00
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Company Response

Thank you for taking the time to fill out your Homestars Review! Purchasing a new home is such an exciting time - I hope you are your family are settling in nicely. Our team is very dedicated to ensuring a smooth process for our customers. Please do not hesitate to reach out to our Service & Warranty department at any time. Theresa St.Germain, Service & Warranty Manager

Jeremy & Kirsten Woo
Jeremy & Kirsten Woo
1 review Calgary, AB
5/10

New Home Build in Seton

Working with Trico was bittersweet.

The initial planning stages and talks with the Seton Area Managers/Associates, George and Johnna, were awesome. Both of them were so great to respond to any questions or concerns, and with this being our first home they provided so much help with construction decisions. We would work with those two for every house we build if we could. Truly spectacular people.

The Design Centre was a blast as well. We had so much fun working with Lindsay and she was extremely patient with us. Lindsay offered great suggestions as well and made the selection process so fun and we are still so happy with all the decisions that were made.

Throughout construction a few updates were provided on the process of the home being built, however whenever a progress update was requested it was provided in a decent time frame. The possession date moved from a Aug/Sept estimate to Oct/Nov, and eventually we took possession on December 20. With the 2021 shenanigans this was totally understandable, and gave us more time to save money to have a solid emergency fund built up before possession.

The Customer Orientation Appointment, 1 week before possession was great. Jacob and Dene (might not have been Dene) were extremely knowledgeable on everything installed in the house and made sure we were both happy at the end of the walkthrough. All of the things noted on the walkthrough that could be fixed for possession were fixed.

On possession we were very sad to find out that there were quite a few things still missing or not to spec in the house. These items include our oven (Coast), microwave (Coast), kitchen sink faucet, laundry dryer (Coast), main bath sink & faucets, master bathtub faucets, window coverings (Sonata), air conditioner and exterior paint. The seasonal items such as the air conditioner and exterior paint were acceptable that they would be missing until weather permitted installation (we also don't need air conditioning in the Winter). However, most of the items missing were a surprise and a lot of items are still not installed now at the start of March with no date in sight for when they will be finished.

We were disappointed that we were instructed to follow up with Coast and Sonata ourselves to get the missing items delivered and installed. I don't know if this is standard, but in our opinions it should have been Trico's priority to contact the vendors regarding the missing items. Window coverings and our laundry dryer were installed within a month (after harassing vendors), and we are still missing our oven and microwave from Coast.

The plumbing work to be completed in the main bath (both faucets and sinks) is still outstanding. It has been now over 2 months since possession and we don't have a date or timeframe on when these essential items will be finished. This is extremely disappointing as we have had family stay with us that are unable to use their bathroom due to not having the plumbing hooked up. The items are all there in the sink, but no attempts to come and finish the installation have been made. When we followed up with Trico Service and Warranty regarding when the missing items are going to be installed we get late replies that indicate there is still no date in sight. At this point we just want to hire our own plumber to finish the sinks, but were told this voids the warranty so we can't do that ourselves. I've tried to be the good guy, the bad guy, and the annoying guy through email/phone to get things moving and get answers, but nothing has worked.

To summarize the end, Trico has left it on us to finish our house. Once possession was finished and the money had been sent it was clear that we were dropped to the lowest priority. This is what makes the whole process bittersweet. We have an incomplete house and are having the worst time trying to get it finished. We've been told that it's up to us to harass vendors to get them to complete work. When it comes the contract work such as the plumbing, we're told to wait patiently and not handle that ourselves. It's just a bit confusing and quite frustrating. We've read other reviews mentioning similar experiences which include going to higher and higher elevations of staff to get answers or actions to be completed.

I find it hard to recommend Trico to my friends and family that are interested in building new homes. The selection process and quite literally everything up to possession was amazing, but quickly dove off a cliff afterwards. Perhaps if you are comfortable being a mean/angry person towards others you will have better luck with the post possession process.

Approximate cost of services:
$625,000.00
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Company Response

Hi Jeremy, thank you for taking the time to fill out your Homestars Review. I have left you a voicemail to further discuss your concerns and outstanding items from your possession. Please call me back at your earliest convenience so that we can discuss further. I can be reached at 403-287-9300 ext. 540. Theresa St.Germain, Service and Warranty Manager.

Gulraiz in Regina
Gulraiz in Regina
0 reviews Regina, SK
10/10

Pre Construction House

Excellent service with exception communication from all of the staff members. One of the best builders in Calgary.

Approximate cost of services:
$500,000.00
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Company Response

Thank you for taking the time to fill out your Homestars Review! We are so happy to hear that you had such a great experience during the construction of your home. Our Team works very hard and are committed to providing a wonderful experience for our homeowners. Please do not hesitate to reach out to our warranty department at anytime. Theresa St.Germain, Service & Warranty Manager

Tyler in Okotoks
Tyler in Okotoks
0 reviews Calgary, AB
10/10

Great First Home Buying Experience

We had a great experience building with Trico Homes. Our sales reps Erica and Dave were amazing to work with. Anytime we had questions about anything everyone we worked with from Trico was more than willing to take time to respond. We love our new home and would most definetly build with Trico again in the future.

Approximate cost of services:
$500,000.00
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Company Response

Thank you for taking the time to fill out your Homestars review! Our team works is dedicated to providing excellent customer service! We are so happy to hear that you enjoyed your process! Please do not hesitate to contact the warranty department at anytime. Theresa St.Germain, Service & Warranty Manager

Alda in Calgary
Alda in Calgary
0 reviews Calgary, AB
8/10

A new home…a great experience!

We went with Trico homes to develop our first home and our lifelong home. From the beginning when we met with the sales rep at the Showhome to the end when we finally got possession (and even now during the period of after getting the home), Trico has been receptive and responsive to our needs. Ali was our sales rep at the beginning of our journey and he made buying a new home so smooth and so easy to do! We were nervous but with his support it was an easy experience. Our home finished in October and Trico was so good at also keeping us updated on the changes and progress that was happening!

The quality of the home is fantastic and we are so happy we chose to go with Trico.

This will be a long lasting home for our family to grow in and we are happy Trico was a part of that experience.

Approximate cost of services:
$425,000.00
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Company Response

Thank you for taking the time to fill out your Homestars Review! I am so happy to hear that you had such a great experience. Our team members are very committed to our customers to ensure that the we provide the best experience possible. Please do not hesitate to reach out to our warranty department. Theresa St.Germain, Service & Warranty Manager

Just honesty
Just honesty
1 review Calgary, AB
0/10

Li ed from the start and lawyer involved to communicate with them

Trico homes has had me go thru multiple people within their company getting higher each time to solve every problem and every time time I had to explain how they were making this project harder and harder they were not honest with me unfortunately I only found out a year later when they did not follow thru on what they said they would do. When it came to communication trico does not get back in a timely manner. I had to go to a lawyer In order to communicate with trico that is how bad it got only then they started to pay attention. I didn’t go into much detail as it’s a long winded story but hope this gets to the point.

Conveniently they forgot to give me a satisfaction survey at 30 days and 6 months I’m sure they will forget come one year as well but they only want good reviews

I can NOT RECOMMEND trico homes to anyone

Approximate cost of services:
$550,000.00
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Company Response

Trico takes all feedback very seriously. Please reach out to me directly at 403-287-9300 so that we can discuss your concerns with your new home. Theresa St.Germain, Service and Warranty Manager

jay in
jay in
0 reviews Calgary, AB
10/10

Great service and construction

Working with Trico home was good experience. They guided me through their building process and were able to resolve all my concerns on time. Trico Homes staff was really knowledgeable and responsive. They made out first time home buying process really easy. I would recommend Trico Homes to everyone.

Approximate cost of services:
$393,000.00
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Company Response

Thank you Jay for taking the time to fill out your Homestars review! Our team works hard and is committed to providing excellent customer service! We are so happy to hear that you enjoyed your process! Please do not hesitate to contact the warranty department at anytime. Theresa St.Germain, Service & Warranty Manager

Becca S
Becca S
0 reviews Cochrane, AB
10/10

Love our new home

We are so pleased with our new home and the service we received from Trico from start to finish. Would recommend to anyone looking to buy a new home. Once again, thank you!

Approximate cost of services:
$554,900.00
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Company Response

Thank you Becca for taking the time to fill out your Homestars review! I am so happy to hear that you enjoyed the process with purchasing your new home - I hope you and your family are getting all settled in! Please do not hesitate to reach out to the warranty department at any time. Theresa St.Germain, Service & Warranty Manager

Ajay Virk
Ajay Virk
0 reviews Calgary, AB
10/10

Home purchase

Trico homes care for their clients and their employees are professional and go above and beyond to help their customers. House purchase is one of difficult decision but their help , support and passion to serve client makes it pleasant experience.

Approximate cost of services:
$400,000.00
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Company Response

Thank you Ajay for taking the time to fill out your Homestars review! It is our goal to provide our customers with an "Amazing Experience"! Our team will be very happy to read your comments and kind words. Please do not hesitate to contact the warranty department at anytime. Theresa St.Germain, Service & Warranty Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Trico Homes Inc

Since 1992, Trico Homes has built new single and multi-family homes, offering a diverse selection of starter, move-up and semi-estate homes in Calgary, Airdrie, Chestermere, Cochrane and Okotoks. Whether you're looking for a quick possession or something more personalized, Trico’s team of dedicated staff will ensure you’ll find the perfect house to call home.

At Trico, we start every single day with one goal in mind; to deliver incredible life-changing moments. We know Calgarians have choices when buying a home. That’s why we’ve built a company that builds so much more than quality houses.

In the many years since Trico built our first home, our city has grown and so has our love for it. Along the way, we’ve become one of Calgary’s top builders - building over 10,000 single and multi-family homes and earning a reputation for our design, craftsmanship and customer care. Trico has received numerous accolades, including a Platinum member status as one of Canada’s 50 Best Managed Companies, Canada’s Best Workplaces, Canada's Top Small & Medium Employers, and a CHBA Excellence in Housing award. We are also proud to be Western Canada’s first and only homebuilder to become a certified B Corporation.

We’re committed to our industry and our city. We want to make our mark. To become a legacy company. We do more than develop quality homes. We help develop the place we call home.

Trico Homes. The Heart of Homebuilding.®

New Home Builder, New Homes, Condos, Townhomes,
Single-Family Homes, Multi-Family Homes, Apartments, New Condo Projects, New Condo Development, New Communities.

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CATEGORIES
Builders
PRODUCTS
Single and Multi-Family Homes
SERVICES
Homebuilder
BRANDS
Trico Homes
WEBSITE
http://www.tricohomes.com
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
160
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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