Trico Homes Inc

Builders
Calgary AB T2H 0M1
Write a Review
Write a Review


HomeStars  >  Moving & Storage in Calgary  >  Trico Homes Inc  >  DO NOT BUY A HOME FROM THIS COMPANY!...BUYER BEWARE!
Mike in Calgary
Mike in Calgary
1 review Calgary, AB
0/10

DO NOT BUY A HOME FROM THIS COMPANY!...BUYER BEWARE!

Worst customer service we have ever experienced in our life. Once they have your money you are an absolute zero to them!. Office staff is completely disconnected from what happens in the field. Our 6 month old basement flooded as a direct result of Trico’s poor drainage design and they completely turned a blind eye to us in our time of need. No common sense, horrific customer service. Find another builder if you know what’s good for you!!!

Approximate cost of services:
$600,000.00
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Trico Homes takes this type of feedback very seriously and when you reported the leak in your basement we immediately went to your home to conduct an inspection. Each and every home receives a final grade certificate. The excavator grades the home based on the developers recommendations and in turn the surveyor shoots the grades. The surveyors job is to confirm that all requirements have been met, including that the grade is sloping away from the home. Once confirmed, the certificate is stamped. A copy of the certificate is then provided to the customer. When the Trico service technician arrived at your home, it was apparent that the grade was altered due to the extensive landscaping and concrete work that was underway in the rear and side of the home. In addition, the downspout was not lowered causing water to pool at the foundation, making its way to the window that leaked. In the last month, the city of Calgary has received flash flooding on several occasions. On the day this occurred, there was flash flooding warnings all over the city and the rain was extensive. It's important that the exterior of the home is monitored during this time and if landscaping/concrete work is underway, the landscaper takes special precautions to ensure that water is directed away from the home. I was in touch with you on several occasions last week to discuss this matter. Trico values all customers and strives to provide exceptional customer service under the terms of our warranty program. If you would like to speak further, please do not hesitate to contact me. Nicole Walker, Customer Relations Manager