we booked our house and paid the amount we have to pay after few days they called us to sign final house plan and the house plan was totally different then template that they show us before, the square ft was smaller and when we asked compensation to continue the process they count the sq ft and then they said they will just give us $1300.00 back from house price, I don't get that idea because if we want to add that much sq ft they will definitely charge me more then they are offering us.
- Approximate cost of services:
- $0.00
- Company Response
Thank you for your feedback. Trico Homes takes feedback very seriously and I have looked into this matter. When customers visit our showhome we often provide them with a package of specifications and brochures to take home. Because our homes are ever evolving and changes to improve the model or adjustments to square footage happen regularly, we ensure that the following statement is noted at the bottom of the brochure: "Dimensions, pricing etc are subject to change. Renderings are artist's conceptions only and may vary by community and lot selection. Prices, floorplans, specifications and dimensions are approximate and are subject to change without notice. E.O.E. © All rights reserved, including the right if reproduction in the whole or in part without the permission of Trico Homes". Trico Homes has built over 9000 homes and has handed out thousands of brochures throughout the years. While we recognize the brochure has a clause, we want to ensure customer satisfaction; therefore we worked with you to provide the most square footage as possible by adding a cantilever at no cost extra cost. In addition, we offered a $1,300 cash difference for the square footage we could not account for. We want to sincerely apologize for this misunderstanding. Our Sales Manager would be happy to meet with you again if you would like to discuss this matter further. Please feel free to contact him at 403-287-9300. Nicole Walker, Customer Relations Manager