This is our first and last build with Trico. We've had a few issues with our new build. Upon meeting with the site supervisor, I remember the words "I'm looking after 14 other homes so come by often". This did not leave us feeling that the construction would get the quality supervision it needs.
Among others:
1. Rainware/soffit/fascia was wrong colour. This came from a dispute between Qualico and Trico and unfortunately was not relayed to us. This was a significant design change that we could not change once identified.
2. Kitchen cooktop not installed prior to possession day. The cooktop was on backorder, even though it was ordered 8 months prior. Ultimately waited an additional 3 weeks to fully use the kitchen.
3. Drywallers nailed into the upstairs drain pipe, which leaked significantly into the basement (good thing our basement was not finished). After repairing the pipe/drywall/paint there was no Trico Technician inspection to catch that the washing machine drain pipe was not installed after the repair. This was not caught and caused further significant flooding on the upstairs floor which flowed through the kitchen pot lights leaving some water stains.
4. Garage mudding/taping is of very poor quality and is obvious after it was painted.
5. Pantry trim is clearly not level by ~ 1/2 inch. Trico Warranty & Service rep says this is "acceptable".
6. Sidewalk in front of driveway was obliterated during construction. Something that Trico says Qualico will eventually replace. This is hazardous when driving my motorcycle over and is a general tripping hazard for pedestrians.
- Approximate cost of services:
- $630,000.00
- Company Response
Thank you for taking the time to provide us with this feedback. I immediately looked into your concerns with each department. In speaking with the site supervisor his intent was to advise you that he was the project manager of other homes and that you were welcome to come by and see the home at anytime; provided it was approved by the sales team. This site supervisor has been working with Trico Homes for approximately 8 years and has been in the industry for over 20 years. He is very qualified and always pays special attention to each and every home. He was very pleased on possession day as the home only had one deficiency. I also looked into the rainware/soffit/fascia colors with our drafting department. As you know, all communities have exterior color guidelines that are regulated by the developer. When the drafting department submitted the original color (white) the developer denied and approved a different color. Unfortunately, we have no control over their selection and the final approval was determined by the developer. In regards to the kitchen cook top, yes it was delayed by the manufacture which is very disappointing. I've been advised that Coast Appliances did offer an upgrade or re-selection but you opted out. I can understand that you expected and desired the original selection; therefore you preferred to wait. We are so sorry that you had to wait. Coast has been speaking with the manufacture to ensure this doesn't happen again. I contacted the warranty department regarding the leak and they confirmed that arrangements were made to repair. It was very unfortunate that the drain hose was not put back into place when the machine was pushed in. It was our intention to be there during this repair but the dates and times did not align with your schedule; therefore we proceeded with the repairs. Regarding workmanship/quality, Trico Homes follows the Government of Alberta warranty guidelines. All workmanship is measured against that criteria when concerns are brought to our attention. Please know that Trico Homes takes customer feedback very seriously. I want to assure you that you have a well built home and care/attention was given at every stage of construction. Please do not hesitate to contact the warranty department at anytime. Nicole Walker, Customer Relations Manager