New Home in Redstone - Red Stone Boulevard
Worst builder to deal with in Redstone community and specially their houses on Red Sky Way and Red Stone Boulevard. Cheap contractor and materials used, like door knobs(freezes in winter- you can not even function them), insufficient insulation(builder cost cutting cheap techniques) , water pipe noises in whole house from washroom’s and sinks, when half washroom exhaust fan turned on you feel noise and vibration on master bedroom. Even partywall between neighbors- you can hear each other’s noise clearly. Misleading practices initially and once you get possession you will realize many problems with home, like vibration on main flooring from below HRV and Furnace, they have identified problem but will not resolve it for some reason and will give you long explanations. You get days off from work for each apartments for contractors to identify issues and same thing happens again and again, all you will hear from servicing team is – Its common with homes and it is as per Alberta’s code. **Worst thing is they even do not have document signed by owners of exterior colors and will paint any color you want after possession of spec homes and will tell you it was discussed**. To buy new built or spec homes from Trico is wasting your money, time and whole year’s vacation time from work after their contractors for appointments and going over all problems of home and coming up with no solution at the end. Worst woks done by wm Schmidt for plumbing and heating(contracted by Trico). At the end they will send you email asking you to contact Alberta’s New home warranty for further assistance. HARD STOP for REDSTONE TRICO HOME’s.
I will appreciate instead of responding below working on issues servicing is aware of and fooling people who are stuck with Trico home as a major mistake of lives.
- Approximate cost of services:
- $400,000.00
- Company Response
Trico Homes takes customer feedback very seriously. We have built several homes in the community Redstone and our current Avid Rating Customer Satisfaction score for the question "Would You Recommend Trico Homes to Your Family & Friends" is 91.8% Trico only contracts reputable trade contractors who have proven to be the best in our industry. We hold their products, services and quality to the highest standards and inspect their work daily. WM Schmidt has worked with Trico Homes for 20 years and we have not received this type of feedback. I have looked into each and every concern with the warranty team and they assured me that all concerns were inspected and if repairs were necessary the work was completed in a timely manner. When purchasing a duplex we cannot guarantee that noise from the neighboring side will not be heard. Lifestyle, family size, and other factors contribute to the noise levels. Trico Homes is required to meet the City of Calgary building codes when building duplexes. They have guidelines for sound barrier and the city inspector conducts an inspection at framing, insulation and drywall stage to ensure the codes have been reached. At each inspection the code requirements were met and the City of Calgary issued the occupancy permit. I'm very sorry to hear that you are not happy with your home. I want to assure you that your home was built with the highest care, quality and attention. I would be happy to speak with you and encourage you to contact me at 403-287-9300. We value your business and recognize that your home is very important to you and your family. Nicole Walker, Customer Relations Manager