We called in and spoke to a lady and we were very clear from the beginning we did not want to spend more than $200 or $250 fixing a stove that was worth less than $250. the bill kept creeping up from $96 to $130, then all of a sudden to over $300, and they still wanted to add parts after that.
so they "fixed" the stove, and had to cover a $90 part themselves as they failed to understand we did not want to spend $400, and not even 2 months later, the same part and on the same burner of that same stove stopped working, and they wont even cover the cost of the 2nd repair, considering its a warranty job. Quoted us another "service" call, and another repair.
So if you want crappy service, where they DO NOT listen to your needs, and give you shoddy workmanship with repairs that last less than 3 months, then go ahead and call them... otherwise, stay away as they have no idea how to treat people.
For the record, this is the second time we hired them for a stove repair at another property of ours, and the first one was a nightmare as well. So I did give them a second chance.
- Company Response
We are never happy when a relationship with a customer goes bad. However we absolutely reserve the right to cease providing service to verbally abusive customers.
We understand that no one ever wants to spend money on servicing an appliance. So we always explain our fees. If parts are needed, we provide the cost before installation. It is the customer's choice to proceed. We always try to have the parts in hand before the service call to avoid a second trip and save the customer the expense. We have no control over the manufacturing weaknesses of the machine nor the current state and condition of the appliance. We are also unable to give a firm diagnoses over the phone.