Russ and Andrew were fantastic from start to finish. They came out to the house in advance to help us select the right equipment for our home and took the time to explain exactly what we needed and why they were recommending what they did. When installation day came, things went very smoothly. They took the time to put drop sheets throughout the house where they would be walking and treated our home as if it was their own. When they were done, you almost would not have known they were there as they did extensive cleanup in the basement around the worksite. After the install was complete, they took the time to teach us about our furnace and air conditioner to make sure we were comfortable using it so we could get the most out of our investment. A great experience all around and I would recommend them to anyone. A special tip for pet owners, Russ and Andrew are fantastic with pets so you don't need to worry about keeping your fur babies locked away while the work is being done.