My experience with Hanksters was awful, and I would not recommend him to anybody that is seeking new windows or doors. I got several quotes in Brantford from local window and door companies to replace my two exterior doors in my home. He was the cheapest price by far, and it appears I got what I paid for. The side door caused me nothing but problems for weeks - it leaked excessively from where the window was installed in the door, and it took Hank coming back twice to fix it before the issue was finally solved. The door leaking was not the worst part - his customer service was awful, he was rude on the phone and was extremely unavailable. At times, a week would go by without a returned phone call, and I always had to call several times to get him on the phone. He would never call back when he promised. When I finally did get him on the phone, he was short with me, and wouldn't make himself available - he was not flexible whatsoever, even though it was his issue he was fixing. I work a full time job and asked him to come at 8:00am to repair the door, but he told me he "doesn't start work until 8:30am" (he is the owner of his company). I also asked him to come on my lunch anytime between 11:00am - 1:30pm but that was "inconvenient for him" and refused. I took time off work to meet him at 4:30pm (the ONLY time that was available for him) and when I got to my house and he had already come and gone... there was no need for me to be at the house but he insisted I needed to be there. The trim around my door on the inside of my house has been ruined from the water leaking in and all the time it took for him to finally fix the issue, and he also left holes in my wall from removing the old trim/doors that I had to fix and paint myself. I want to stress that I understand with any installation or renovation, there may be issues that arise, and I am fine with that. What was most disappointing was his customer service, and willingness to fix his issues in any sort of timely manner. He was incredibly difficult to get a hold of, and was rude and frustrating to work with. I've had a number of large renovations/upgrades to my home in the past two years, and this was by far the worst experience I have ever had. I hope this review saves somebody else all the trouble I went through!