I had 2 doors installed in 2012 by another company who used Palma doors. They were great and we loved them until earlier this year I looked at the one leading to the garage from outside and noticed that it was rotting at the bottom on the inside spine. My company contacted Palma who agreed to replace the door for a service charge of $170 (incl tax). They came and did it and when the guy left I happened to look at the other door, which had been originally installed at the same time. I could not believe that it was also rotting in the same spot! I contacted my door company who came out to look at this one - they had only gone by a picture I sent for the first one - and had Palma contact me to arrange ordering another one. I was to pay the $170 again as we were into 2 service calls now. However, I never even thought to check the other door when we noticed the first one...I assumed it was just a defect in the first one....NEVER dreamt it would happen to the second door as well. Obviously there is a huge issue with the doors this company is putting out. Our original doors were just builder doors that had been there for 25 years and were not rotting at all. There is no water getting at these doors...Palma cannot even give me an answer as to why this could happen. So I've paid out almost $400 to have 2 doors replaced that lasted just 6 years! Doors I paid $4000 out for!!!! Do not use doors from this company....this is an expensive repair for doors that should have lasted for years. They added a piece of hard plastic? to the new ones - they obviously know something!! But still charged me $400!!!! Nice girl on the phone....nice guy that did the replacements but not nice doors!