I had 2 doors installed in 2012 by another company who used Palma doors. They were great and we loved them until earlier this year I looked at the one leading to the garage from outside and noticed that it was rotting at the bottom on the inside spine. My company contacted Palma who agreed to replace the door for a service charge of $170 (incl tax). They came and did it and when the guy left I happened to look at the other door, which had been originally installed at the same time. I could not believe that it was also rotting in the same spot! I contacted my door company who came out to look at this one - they had only gone by a picture I sent for the first one - and had Palma contact me to arrange ordering another one. I was to pay the $170 again as we were into 2 service calls now. However, I never even thought to check the other door when we noticed the first one...I assumed it was just a defect in the first one....NEVER dreamt it would happen to the second door as well. Obviously there is a huge issue with the doors this company is putting out. Our original doors were just builder doors that had been there for 25 years and were not rotting at all. There is no water getting at these doors...Palma cannot even give me an answer as to why this could happen. So I've paid out almost $400 to have 2 doors replaced that lasted just 6 years! Doors I paid $4000 out for!!!! Do not use doors from this company....this is an expensive repair for doors that should have lasted for years. They added a piece of hard plastic? to the new ones - they obviously know something!! But still charged me $400!!!! Nice girl on the phone....nice guy that did the replacements but not nice doors!
- Company Response
In response to your comments we would like to inform you that Palma Door Systems manufactures doors to specifications requested by the dealer. We cannot control where and how our doors are being installed.
From the pictures and inspections, it clearly shows that your door has been exposed to weather elements for several years. Exposure to such elements as water and snow sitting on top of a door sill for extended period of time will result in damage and is NOT covered by manufacture’s or (supplier’s) warranty. Unfortunately, because such a neglect occurred, request for replacement of door slabs under the warranty was rejected by our supplier.
Nonetheless under goodwill program Palma Door Systems still supplied you with 2 brand new painted slabs with no cost to you, and charged only for installation as per agreement between you and Palma Door System.
Furthermore, if you were dissatisfied with the way this matter was handled, you should have contacted your dealer to further resolve the issue. Palma Door Systems finds such comment unjust and consider them to be unnecessary slander.
Palma Door System Team