Our house is for sale and our dishwasher wasn't working so we bought a new one from Matus. I am a senior citizen and needed delivery and installation. The delivery went fine but the third party Matus sent to us was rude, unprofessional, and in my opinion unqualified. The man chipped away at our tiled floors, chipped our countertop and left a gap between the counter and new dishwasher. We took our pictures to Matus the same day. Instead of letting us know they would take care of us they kicked us back to AZ Plumbing which we didn't hire they did. The owner even acknowledged they had issues with the same company previously. Why on earth would you continue to use a business you know gets negative feedback from??!! We had to follow up with the plumbing company and when they weren't remorseful for the damage they called we had to have a male friend contact Matus and threaten a lawsuit then they were willing to take responsibility for the damage they were liable. They really failed to understand that even if the customer service in the store was half-decent, the people the send out also reflect on their business. They were helpful once they realized we weren't going away. They assured us that everything would be taken care of. Six weeks later our floor was professionally finished and the counter tops were originally mis-measured and delayed but have been installed. AZ Plumbing didn't like a negative account of our experience so is refusing to re-install our sinks therefore leaving us in the lurch. I regret ever buying this dishwasher in the first place.
- Approximate cost of services:
- $500.00
- What could this company do to improve their services?
- They should re-evaluate the companies they trust to deal with their customers. They should have sent their own people to our home immediately vs ever having us deal with the company they hired.
- Any advice to offer fellow homeowners facing a similar project?
- Research available options!! Ask who is the business that is being contracted out. Shop elsewhere.