We had a different alarm company for our previous 2 homes but I quickly grew tired of their extra charges for visits caused by problems with their equipment. I met these guys at a home show in Maple Ridge before we moved to our home in Vancouver. The owner (Clay) was easy to talk to and clearly identified the advantages of his system over our current provider. The 1st visit to our home was quick and at the end we knew exactly what was going to be done - no surprises. With the installation we did run into a couple initial problems with a false alarm, but a call to the installer directly resolved it. After this was fixed, we've not had any issues with the hardware or the monitoring service. Glad we stopped using one of the 'major' companies and decided to give these guys a try. Our next home will be protected by them whenever that happens.