Lux Door Ltd.

Windows & Doors Installation & Service
Toronto ON M3J 2P6
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K-Family
K-Family
10 reviews Toronto, ON
0/10

3 Storm doors

The company has charged us for services related to the installation of a storm door that were not provided. A complaint had to be filed by us to the Ministry of Consumer Protection, since the company was not responsive to calls and letters asking for a refund of the money for the services not provided. Disappointing overall, and a pity as their doors is of good quality, although installation is always a problem in terms of scheduling and labour. A huge problem is communication.

Approximate cost of services:
$3,300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

This was resolved amicably with the home owner