I had the same experience as Chris from Vancouver. I was moving from Ontario. The whole experience has been horrible. They were late to deliver my things because they had first gone to Brandon...so first they said they will be there at 3pm, then 5pm, then 8pm, then midnite...it was ridiculous. I was charged more, 75% of my belongings lost. The 25% that was delivered was all damaged. There is one Mr.Randy that was nice and helpful but he is just an employee...other staff were rude. Once they get their money that is i, there is no more interest to help you; unfortunately it was just like Chris, they held my things hostage I am not even sure what i paid for because there is no itemized bill. I had also reported them to the Police. Please people beware be careful so this does not happen to you.