Dufresne Furniture & Appliances Winnipeg Nairn Avenue

(Dufresne Furniture & Appliances on Ellice Avenue in Winnipeg)

"We create customers for life through a consistent and superior guest experience at every touch point." - Dufresne brand promise.

My brand new black stainless refrigerator was delivered with scratches on the front. The in-store sales experience was so professional and positive that I just assumed the after-sale experience would be consistent with that. I fully expected that Dufresne would want to take back the damaged refrigerator and replace it. Surprisingly, their response was that this was a claim that needed to go through LG for repair. After sending a photo and the required info as requested, LG said that repairing the finish would void the warranty and that I should contact Dufresne for a replacement. I found out that Dufresne's policy after delivery is to repair rather than replace. It's hard to believe a company that claims to provide a superior guest experience wouldn't take the high road and replace the product that was damaged by their delivery people. Why would any reputable company expect a customer to accept a new appliance in less than perfect condition? There are lots of appliance suppliers in Winnipeg, you don't need to shop at Dufresne.