Went to Cyrville road location to buy sofa and love seat. We liked leather set and sales rep wanted to finalize the deal in all means. To complete the sale they gave us some discount, 4 cutions as a gift. On the day of delivery I received a torn dust cover in the sofa and the delivery guy was telling me that I someone one from service dept. will call me in 10 days to fix it. I refused to take it and told him to return it because I bought new furniture not used one. I called the store to telling them what happened and inform them that even the cutions were not even delivered were I have people are coming over to my place that night . The person over the phone told me she will escalate it to the manager immediately and will have him to call me right away. It has been two days and no one bothered to call me back. I called again and the same person over the phone was wondering why the store manager didn’t contact me “as if I know”. she promised again that he or she will call me back . Poor cutomer service. won’t deal with such company again. I had to have the people busting me to sit on chairs for the visit which was so embarrassing.
- Approximate cost of services:
- $2,500.00