We hired Orbit for a Toronto -> San Francisco move. We had packed a few boxes ourselves before hiring them. Once we did, they insisted they would pack the rest and this had to be done for insurance purposes. Other than taking a week or two longer than promised delivery in SF, everything seemed to go well that is until we unpacked our boxes and we realized not only was the box containing our Nintendo Wii-U console, controllers and game, missing but it wasn't even accounted for in our original packing list prepared by their movers. We were both home and helped pack day of and both of us remember having the Orbit team pack this item and load it onto their truck. When we reported this to them we were basically met with a shrug. They said it wasn't found in their warehouse and since it hadn't been counted as part of the cube of boxes we received in SF, there was nothing we could do. The insurance value was below our deductible due to us packing a few boxes ourself, we couldn't get full coverage. Their claims person did not seem to understand email about it and kept sending generic emails about "Damages" as if she wasn't even reading them. No apologies, no offer to make it right.
I do not recommend using this moving company. If you've already signed a contract with them, count every box they load onto the truck, and note all valuables and what boxes they were placed in. Do not just rely on their list! Even if you have to get them to unpack the truck to do a proper count, do it! Otherwise, do not expect to see everything on the other end. For the price we paid for this service (4kCAD), you would think they would a get everything from point A to B.