Great staff both from office and workers on site!
It was our first home to build with eastforest. The whole process of the project was overwhelming (as I am sure it was for their staff as well), but as long as you keep track of what you added on your wish list, communicate clearly on pending work or work done incorrectly, the staff are willing to set time aside go over it with you correct it if it is their oversight or clear any confusions. While they may be extremely busy with finishing off new homes or working on issues on other higher priority list, you are not left at their lowest priority. You have to understand the whole process of what it all takes for every team and be patient enough and understanding. You'll find errors, some jobs are rushed through to be able to meet other deadlines, other jobs may have been left half done possibly because their works quit, as result workmanship errors may occur as there seem to be little time for them to do a quality check on every finished part of the project. You as the owner will act as the final eyes to bring forth issues that may have been overlooked or done poorly but rest assured they will take care of you in a timely fashion. I have nothing but great experience with all staff some names to mention...Jim, Lisa from site management are wonderful and most helpful, Chris and Richard are great as well as the workers, Angela and her boss Amanda are super helpful when you need to escalate matters or you need to bring up things to them that were not caught on your 30 day report; Heather from design side can be very helpful in helping you chose right collection of items when it comes to upgrades, just ensure you keep track of your items as there may be things missed from a verbal communication to make it into a formal document and you may end up with surprises you want to avoid. Over-all, I am happy with eastforest/activa homes and will recommend them only to those who will have a goal to understand the whole process and stress level that comes with the experience while keeping good communication and track and following up.