Purchased fridge, stove, washer and dryer
We purchased these appliances when we bought our home 5 years ago. This was a company that my husband's family had dealt with for YEARS.
Initially we were extremely satisfied. They brought everything out to Harrow from Windsor for us at no charge and hooked everything up. We were thrilled. Aside from the fact that when we initially called to ensure our delivery was on the way, the wife told us that they didn't SELL black appliances. We had to explain EVERYTHING to her and have her put someone else on the phone to make sure we were indeed getting our appliances on our moving day.
Our problems didn't really start until after the first service call. Mind you, we DO live in Harrow, but still ... a customer is a customer.
We needed them to come out a second time for a problem with the washer. We had to WAIT for over a week - which wouldn't really be all that bad, except the wife again posed a problem to me ... she put my husband on "hold" or thought she did while she badmouthed us to someone else that was in the office!!!
The wife also told us that she bought the exact same model of washer as us (truth) and that she has never had any problems with it at all (this was in response to how we could possibly have two service calls in less than two years). Come to find out, she was untruthful, because her husband who does the repairs told us that he had to rehaul the entire washer pretty near because she kept washing bath mats in it.
I will never again use this company for any purchases or repairs.
- Approximate cost of services:
- $1,600.00
- What could this company do to improve their services?
- Honestly, remove your wife from the equation. She's doing nothing for your customer service.
- Any advice to offer fellow homeowners facing a similar project?