Paid for piano move plus tuning. Move went fine but I called every week for a month and spoke with Jeff who always said “his guy” would phone the following week to book the tuning. “His guy” never phoned. 5 weeks later I phoned Jeff, who told me “his guy” wouldn’t travel to my location to tune my piano after all (I wonder when they were going to tell me that if I hadn’t phoned again). Jeff said “his guy” etransferred a refund to some bogus email address I never heard of. I gave him my correct email address. Finally received my refund. The move part was fine but the follow up communication was unsatisfactory.
- Company Response
We are very sorry for the issue of your tuning it is not in our normal service area for our tuners. We tried the best we could. We sent the e-transfer the minute we found out the correct email address. All you would have had to do is call us to say you did not receive it. We have sent the e-transfer to the email address you supplied