Mackie Moving Systems

I purchased a new fridge that was delivered by Mackie Moving Systems in July. The movers did not use pulleys or anything to protect my hardwood floor and damaged it. One mover was particularly rude to me when I mentioned I wanted to inspect the fridge for damages, after he asked me to sign the delivery form. When I noticed the gauges in my floor and pointed them out to him, he became verbally abusive and belligerent - blaming me. I submitted my complaint and received a letter yesterday stating they do not accept liability for the damage caused, based on the word of the crew. They never contacted me and the information they received was false.