Purchased a door that was poorly installed. The bottom of it came unglued and came home to the bottom panel on the ground and a 1” gap. Called and emailed pictures asking them to return to repair and they said our 2-year warranty was expired by 1 month. When I told them the bott on panel shouldn’t have been glued they denied this and told me they don’t install it this way. I don’t know how they expect me to believe this when who else would’ve installed it but them!
Emtek key guard plate is discoloured but the handle is perfect on the outside so the 2 pieces do not match. Seems to be oxidizing but they haven’t been returning my calls.
So disappointed in them and we regret purchasing our door through them. We recently purchased new windows and went with a different company.
What once was a reputable business in Orleans is now one people avoid.