Defective window caused water and mould damage
After having denied for years since 2017 that a window Fenex sold me was defective, this company now admits that not only one but two of the windows I purchased from them are defective. Both windows have warped and one has caused water and mould damage in my daughters bedroom, which I discovered on Nov 30, 2021. Fenex refuses to pay in full for these damages, even though the first gap from warping appeared in 2017, a second one in 2018, at which time Fenex conducted adjustments to the window frame instead of replacing it.After finally admitting that two windows are defective in Feb 2022 they offered to replace them both and install them at no cost to me, only to go back on their offer this past May 20, 2022, adding that they are removing any and all warranty from the new replacement windows and that I now have to install them myself. They also demand to severe our business relationship and that I refrain from posting any reviews on their business on any platform whatsoever, ever.
- Approximate cost of services:
- $7,000.00