I was thrilled with the look of our new door but follow up with Florian is impossible. They brought a door which had already been touched up. I paid full price for a new door, not something "as-is". Trying to get a small panel of the door replaced has been going on since Sept of 2012. Florian told me flat out we have the piece in our truck but it's such a small job, we'll have to see when we can get out there. Also the siding has shifted so wood is exposed on both sides. I'm still waiting for someone to come out. Calls and emails have gone unanswered. For piece of mind, I would suggest you try someone else.