Sue Laughlin, at Prices Alarms in Courtenay, is amazing and totally takes care of her clients all the way through from the Quote to the Alarm installation. and beyond. She gives over the top customer service and will ensure all is ok, no matter what. I got my Alarm installed during this winter when we had way too much snow and she ensured all worked out. Even though see had to come out after a major snow fall. WOW! I would say that you have to call her if you want to be taken care of! Period! The only recommendation I would have is to ask Sue to ensure, you must ask because it is not up to her, to have a seasoned and experienced technician install your Alarm. Regardless, she will be there for you no matter. I am super duper satisfied with her being my contact and am more than happy she was there for me! Call her if you want an Alarm installed. Also, Prices Alarms has been monitoring my system and they have been excellent dealing with! I am a happy happy customer.