Durabuilt Windows & Doors

Windows & Doors Installation & Service
10920, 178 street NW Edmonton AB T5S 1R7
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Reviews for Durabuilt Windows & Doors

Average customer rating:
6.7 10 (193 reviews)

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Private User
Private User
Private User reviews Edmonton, AB
4/10

service and quality of product

This winter snow came through the deadbolt plate and handle; as well as the bottom. These doors are not designed for our winters.

Approximate cost of services:
$20.00
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Company Response

Thank you for taking the time to leave us your feedback. Please know your review is very important to us and we are truly sorry to hear we have not been able to meet your expectation.

Though we continuously strive for perfection, we understand that unforeseen incidents may occur - your situation alike, but please know this is far from our usual high standards and our team is keen to make sure this gets resolved.

Please kindly provide us your name and contact information [email/phone], email it to MarketingSupport@durabuiltwindows.com. One of our customer experience representative will get back to you to acquire further information and tailor a satisfactory resolution for you.

John
John
1 review Edmonton, AB
10/10

Window replacement

The project was to replace all the original windows of a bungalow built in 1958. We met with three window companies for quotes. We decided to go with Durabuilt based on the quality of the product that we saw in the Edmonton showroom and the exceptional customer service and helpful advice from sales consultant Laura. The installation went smoothly with Sergiu and David. They were very professional and a pleasure to work with. The post-installation clean up was thorough. We are pleased with the final product.

Approximate cost of services:
$11,780.00
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Private User
Private User
Private User reviews Edmonton, AB
0/10

Do NOT use Durabuilt Windows or Doors for Home Renovation with

Durabuilt windows and doors are an INFERIOR Product that are useless for an Alberta Winter. I replaced all my house windows & doors with Durabuilt and have had ice build up on every single window and both doors since the installation 2 years ago. Their Customer Service is non- existent and prefer to ignore customers! Check photos to see how & where ice is built up. This occurs at -15 deg and is way worse at -30’s. NEVER INSTALL Durabuilt!!!

Approximate cost of services:
$10,000.00
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Company Response

Hello,

We understand dealing with condensation on windows is challenging but is something we all are dealing with in this extreme cold winter conditions. Please know condensation is very much normal during peak winter months. Windows and doors are the coldest surfaces of the wall and any humidity which meets the cold surface will turn into condensation. Have you tried turning the humidity down to 15 considering the cold temperature outside (-25 to -35) as that should help.

If you continue to experience this issue, please reach out to marketingsupport@durabuiltwindows.com and we will have out team look into this further. Thank you!

Matt higgins
Matt higgins
0 reviews Robb, AB
5/10

House windows

Hired durabuilt to install all new windows in my house in may, 2019. Two weeks ago tried to open a window and two pieces fell out. A plastic clip and a metal spring of some sort. Called the company who set up a appointment date. Two gentlemen by the names of Sandeep, and Sonny showed up fixed the window and even gave me a few tips on maintaining them also. Excellent work in a timely manner and of course where wearing there face masks and we’re extremely courteous. Thank you Durabuilt

Approximate cost of services:
$11,500.00
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Company Response

Dear Matt. Thank you for your review. We set a high standard for ourselves, we are sorry to hear you had a frustrating experience, and we really appreciate you bringing this issue to our attention. We have looked up your order, investigated your feedback further and it appears that you already spoke to our connect you team member, Chandan. A service ticket was logged in on Aug 11 after you had given all pertinent information and pictures of the parts. Based on our system you are scheduled for inspection on Sep 3. If this is not the case, we are available to discuss this with you; kindly reach us at marketingsupport@durabuiltwindows.com.
Thank you so much, and we look forward to hearing from you!

Fabian
Fabian
0 reviews Edmonton, AB
2/10

No commitment to time

Needed to get a window repair done on my durabuilt windows. Durabuilt charges for service appointments prior to scheduling so. When I asked the guy for a confirmation number since I paid with my CC he said I would get an email to confirm the payment, yet to receive this email, (yes I checked Junk mail). I took a half day off work for a service appointment which they give a FOUR hour window for 8am-12. Waited the duration without anyone calling or showing. Received a call at 12:03 from the service person saying they're running a bit behind schedule as he's stuck
doing an estimate. After I told him I won't be able to do
the appointment anymore because I have work response was are you able to do it later in the day or get someone else to be at the house (I just lost 4hrs of pay). He then went on to say the office will call me for a rebook. So here's to another half day without pay, thanks durabuilt.
This is poor customer service especially when you make your services mandatory pay up front with such a large time frame to wait and yet fail to make that time.

Approximate cost of services:
$150.00
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Harvey D in Edmonton
Harvey D in Edmonton
0 reviews St. Albert, AB
4/10

Poor Quality Control

Durabuilt Windows & Doors Inc replaced all our windows and patio doors fifteen years ago (Sept 2006). Over the past ten years we have had to replace the sealed units in eleven of our twelve windows (for a total of thirteen out of sixteen) and one patio door. My concern is, with regard to their product, the lack of quality control. One’s windows should last more than five, or ten years, in fact, I would think over fifteen years. Although their fifteen-year warranty covered some of the replacement costs; I had to cover the labour costs – more than $3500 over that period. Although I am not impressed with their product, i.e., sealed units, I was impressed with Durabuilt’s Service and Installation personnel – they are and were professional and courteous in all respects.

Approximate cost of services:
$3,500.00
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Henry
Henry
0 reviews Edmonton, AB
6/10

windows replacement for 2houses

little more customer focus, more communication would help. Like to have mutual benefits. I have referred to numerous clients before. I have no issues with workman focus and touch wood no issues so far whatever i bought in last 4 years

Approximate cost of services:
$2,000.00
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Company Response

Hello Henry! Thank you for taking the time to share your review and bringing this to our attention. We are so sorry to learn, our service did not live up to your expectations. Please know we have addressed this with the team to ensure we improve on this in the future. We appreciate your business and look forward to serving you again. Take care and be well!

Murray
Murray
0 reviews Edmonton, AB
0/10

Service

The worst service and quality. Won’t answer the phone. Won’t return voice mail. Windows fog up between the pains Must of replaced 20 windows so far. Now no one will return calls

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Hello Murray! Thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. That we failed to be reachable. We are normally known for our exceptional service, and we regret that we missed the mark. We would like to take this opportunity to investigate your feedback further. Please contact us at marketingsupport@durabuiltwindows.com and kindly provide us with your Full name, address and Contact phone number. Thank you and we hope to hear back from you.

Pam in Edmonton
Pam in Edmonton
0 reviews Edmonton, AB
10/10

Renovation Home

I recently purchased a new to me home that was in need of some updating. Obviously I choose Durabuilt Windows & Doors to do this work for me.

My experience started with the attention and response time to my request for a quote. I met with Penny at the home to complete the measure, she was very professional and knowledgeable. She did a fantastic job of ensuring I knew my options and when I choose a door that was a little past my budget she made sure I had other options that were similar but closer to what I wanted to spend.

When the time came to remove my old windows and doors, and install the new ones I was excited and full of questions (of course). The crew that was assigned to my home was amazing, patient and very informative. They entertained and answered all of my questions, even though some of them were silly I am sure.

All in all Durabuilt was able to hit the 3 marks and I am thrilled with the end result. Competitive pricing (with a lot of different options), quality product and install, and the speed in which they did the measure, quote and install was impressive!

Approximate cost of services:
$20,000.00
1 of 1 people found this review helpful.
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Company Response

Hello Pam! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience working with Penny; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again in the future!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Door repair

Had an issue with my door - service came out and fixed it within 5 minutes - polite and professional. The team was engaging and informative. The door was completely fixed. The service team was attentive and the door was completely fixed.

Approximate cost of services:
$0.00
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Company Response

Hello! Thank you for your kind words. We are glad you enjoyed your experience with Durabuilt's service and appreciate you taking the time to leave a review to share with the rest of the community. Take care!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Durabuilt Windows & Doors

Windows are the essence of the home.

They welcome the comforting warmth and glow of the sunlight inside, open up to embrace the fresh springtime air, and allow you to experience the beauty of the world around you. Our windows make everyday life a little brighter, with high-performance values, enhanced energy savings, a wide array of colour options, superior design details, and unprecedented smooth movements.

At Durabuilt, our approach to windows is simple. We believe in innovation, operational excellence, and creating consumer connections. We understand that a home is more than just walls and windows; it’s a place where memories are made, children grow, and worlds are shaped. We are committed to creating and providing the best solutions for you. It’s never been so easy.

Visit our website to learn more https://www.durabuiltwindows.com

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
- PVC windows - Aluminum clad windows - Laminate color options - Commercial windows - Custom design and shape windows - Composite entry doors - Patio doors - Garden doors - Decorative doors - Custom designed doors - Tilt/turn Windows
SERVICES
- Replacement Services offered in Edmonton (780-463-4466, x2034) and Calgary: 403-723-0410 - Installation services year round
BRANDS
Alpha, Omega, Hybridex, Vivace, Super Spacer, X-Drive, Therma-Tru, Classic-Craft, Smooth-Star, Fiber-Classic, Thermo-Guard, Econo Star
STYLES
WINDOWS: Slider,Tri-Slider,Quad-Slider,Single Hung,Double Hung Casement,Awning,Picture,Bay,Bow,Custom Designs & Shapes, Unique Glass,Grilles & SDLs, Accents, Skylights DOORS: Fiberglass,Grilles Between Glass/Internal Grilles,Garden Doors,Sliding Patio Doors, Tilt/Turn Windows.
SPECIALITIES
- Manufactured at our 180,000 sq.ft. facility in Edmonton, we can customized any window or door -First with state of the art technology to bring Tilt/Turn windows in Edmonton
WEBSITE
http://www.durabuiltwindows.com
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
520
LICENSES
ISO 9001, ISO 14001, OHSAS 18001
MEMBERSHIPS
Only IMS Certified Window & Door Manufacturer -CSA Certified Manufacturer -Energy Star Partner
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Please visit www.durabuiltwindows.com for detailed warranty information.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.