Durabuilt Windows & Doors

This winter snow came through the deadbolt plate and handle; as well as the bottom. These doors are not designed for our winters.

The project was to replace all the original windows of a bungalow built in 1958. We met with three window companies for quotes. We decided to go with Durabuilt based on the quality of the product that we saw in the Edmonton showroom and the exceptional customer service and helpful advice from sales consultant Laura. The installation went smoothly with Sergiu and David. They were very professional and a pleasure to work with. The post-installation clean up was thorough. We are pleased with the final product.

Durabuilt windows and doors are an INFERIOR Product that are useless for an Alberta Winter. I replaced all my house windows & doors with Durabuilt and have had ice build up on every single window and both doors since the installation 2 years ago. Their Customer Service is non- existent and prefer to ignore customers! Check photos to see how & where ice is built up. This occurs at -15 deg and is way worse at -30’s. NEVER INSTALL Durabuilt!!!

Hired durabuilt to install all new windows in my house in may, 2019. Two weeks ago tried to open a window and two pieces fell out. A plastic clip and a metal spring of some sort. Called the company who set up a appointment date. Two gentlemen by the names of Sandeep, and Sonny showed up fixed the window and even gave me a few tips on maintaining them also. Excellent work in a timely manner and of course where wearing there face masks and we’re extremely courteous. Thank you Durabuilt

Needed to get a window repair done on my durabuilt windows. Durabuilt charges for service appointments prior to scheduling so. When I asked the guy for a confirmation number since I paid with my CC he said I would get an email to confirm the payment, yet to receive this email, (yes I checked Junk mail). I took a half day off work for a service appointment which they give a FOUR hour window for 8am-12. Waited the duration without anyone calling or showing. Received a call at 12:03 from the service person saying they're running a bit behind schedule as he's stuck
doing an estimate. After I told him I won't be able to do
the appointment anymore because I have work response was are you able to do it later in the day or get someone else to be at the house (I just lost 4hrs of pay). He then went on to say the office will call me for a rebook. So here's to another half day without pay, thanks durabuilt.
This is poor customer service especially when you make your services mandatory pay up front with such a large time frame to wait and yet fail to make that time.

Durabuilt Windows & Doors Inc replaced all our windows and patio doors fifteen years ago (Sept 2006). Over the past ten years we have had to replace the sealed units in eleven of our twelve windows (for a total of thirteen out of sixteen) and one patio door. My concern is, with regard to their product, the lack of quality control. One’s windows should last more than five, or ten years, in fact, I would think over fifteen years. Although their fifteen-year warranty covered some of the replacement costs; I had to cover the labour costs – more than $3500 over that period. Although I am not impressed with their product, i.e., sealed units, I was impressed with Durabuilt’s Service and Installation personnel – they are and were professional and courteous in all respects.

little more customer focus, more communication would help. Like to have mutual benefits. I have referred to numerous clients before. I have no issues with workman focus and touch wood no issues so far whatever i bought in last 4 years

The worst service and quality. Won’t answer the phone. Won’t return voice mail. Windows fog up between the pains Must of replaced 20 windows so far. Now no one will return calls

I recently purchased a new to me home that was in need of some updating. Obviously I choose Durabuilt Windows & Doors to do this work for me.

My experience started with the attention and response time to my request for a quote. I met with Penny at the home to complete the measure, she was very professional and knowledgeable. She did a fantastic job of ensuring I knew my options and when I choose a door that was a little past my budget she made sure I had other options that were similar but closer to what I wanted to spend.

When the time came to remove my old windows and doors, and install the new ones I was excited and full of questions (of course). The crew that was assigned to my home was amazing, patient and very informative. They entertained and answered all of my questions, even though some of them were silly I am sure.

All in all Durabuilt was able to hit the 3 marks and I am thrilled with the end result. Competitive pricing (with a lot of different options), quality product and install, and the speed in which they did the measure, quote and install was impressive!

Had an issue with my door - service came out and fixed it within 5 minutes - polite and professional. The team was engaging and informative. The door was completely fixed. The service team was attentive and the door was completely fixed.