Replacement of bow window, patio doors & large rakehead window and 3 other windows
We had Durabuilt replace 1/2 of the windows and doors in our home a few years ago. We decided on them based on their product and price (both somewhat middle of the road compared with other companies) and their reciept of the Consumer Choice award for many consecutive years. Overall, in the end we were happy with the quality of the windows and doors but not thrilled with the customer service - we had issues with them "forgetting" to actually make the windows and therefore not showing up on install day. We had a few additional items we wanted addressed and when we attempted contacting them we received little or no reponse. As I said though, in the end the product was good and after dealing with a few more contractors since then they aren't the worst out there.
- Approximate cost of services:
- $7,000.00
- Company Response
Thank you Heather for your review. We acknowledge a small period of time where there were issues with the ERP change over that caused problems with orders and are not a reflection of our present day customer service. We strive everyday for excellence with all of our departments and take all reviews very seriously. If there are any further concerns that you wish to discuss, please contact me directly at customersupport@durabuiltwindows.com or 780-455-0440. Amar Randhawa, General Manager