Big problems with this company
DO NOT BUY WINDOWS OR DOORS FROM THIS COMPANY
When I built my house 10 years ago, I purchased all Durabuilt windows and doors. After 10 years, 5 main (living room and dining room) windows and our glass pane door had moisture between the panes. Durabuilt replaced them, but charged me over $1,000 (for labour-1/2 hour for the replacement by 2 men). Now 1 year later another twelve windows have moisture between the panes. The windows are not sealed properly, and I have been advised that this may happen if cheap/defective sealer is used. Durabuilt confirms there is a 20 year warranty for sealed windows but moisture between the panes should not happen if a window is manufactured correctly, which ours obviously are not.
I am very disappointed - I would give them 0 stars if I could. Would not recommend.
Useful
+1
- Approximate cost of services:
- $15,000.00
- Company Response
Hi,
We apologize for the experience you have had and we understand your frustration. I would like to assure you that the sealer we use is of high quality and what you are experiencing is not the standard that we uphold for our products. We would appreciate it if you could please send us an email at reviews@durabuiltwindows.com with your contact details (name, phone number, address, and job number - optional). We would love the chance to turn this around and find a solution for you!