Durabuilt windows and doors are an INFERIOR Product that are useless for an Alberta Winter. I replaced all my house windows & doors with Durabuilt and have had ice build up on every single window and both doors since the installation 2 years ago. Their Customer Service is non- existent and prefer to ignore customers! Check photos to see how & where ice is built up. This occurs at -15 deg and is way worse at -30’s. NEVER INSTALL Durabuilt!!!
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- Company Response
We understand dealing with condensation on windows is challenging but is something we all are dealing with in this extreme cold winter conditions. Please know condensation is very much normal during peak winter months. Windows and doors are the coldest surfaces of the wall and any humidity which meets the cold surface will turn into condensation. Have you tried turning the humidity down to 15 considering the cold temperature outside (-25 to -35) as that should help.
If you continue to experience this issue, please reach out to firstname.lastname@example.org and we will have out team look into this further. Thank you!