Jcd Refrigeration

I am a very unsatisfied customer. I felt like they took advantage of us as consumers. The pricing was not transparent and it feels like we paid way more than we should have. Poor communication and not transparent pricing policy. Not happy camper!!

I came home to an absolutely freezing house, with a very strong burning smell throughout, very toxic. At 7PM I had to search for a company who could come right away, as it is going down to -29C. JCD was able to send a technician right away. He was very efficient in finding the problem, and was friendly. My Lennox heater needs replacing, but he was able to get my furnace back up and running for the night, so I have my heat on again! Great service all around, I don't know how I could've gone to sleep with no heat, so I'm a very satisfied customer right now.

BUYER BEWARE!!!
My experience with JCD; rude, no show, unprofessional, complete disregard for customer. I had my unit installed in 2017, but noticed in the fall of 2019 that my garment bags were ladened with rust water from a leak from pipes running through my closet. This most probably started shortly after installation by the looks of the bags.

I called JCD in June 2020 to have a look. I was given an appointment in early July. On the day of the appointment, no one showed or called. I called back and was asked to call back at 4PM. At 4PM, still no show so I called back and was asked to call again at 6PM. My wife called at 6PM and that is when things became complicated.

Suddenly she was told that they had no record of the appointment and was simply told to give them our coordinates and get this -- "We'll see" was his response. Frustrated and angry, she just hung up.

Being a patient consumer, I wrote an email to Chris explaining the situation and asked he replies or calls me to discuss, if they stand by their workmanship. I waited 4 days for a reply, but received none. They simply don't care.

I called another contractor who came the same day and repaired the fault in 10 minutes. The issue was improperly insulated pipes.

I was impressed with the high-level of customer service from beginning to end, and how well the team worked together replacing my system throughout the day without any breaks. A small issue arose and they were able to solve it almost immediately. Highly recommend to anyone looking for a top notch installation by great people.

This review is pending approval by the moderators.
By 19209405
January 9, 2019

I would never use JCD again, Chris sold me a 2 year old thermostat as being new, charged me 37$ more than full retail, charged me almost 50$ for 5 feet of wire and 6 wire caps (real cost $4!!) Charged me 289$ for 90 minutes of work. Go to another company - maybe from Saint-Laurent, Quebec. I contacted another supplier to find out real prices and at least on the phone they were $200 cheaper for the same thermostat.

Chris is a very polite and really took care of us.
Happy with his service. Very quick to respond to the service call. Thanks for your professionalism and paying attention to detail.

Any company that can send somebody over on a holiday weekend for a home cooling emergency earns a 5-star in my books. The service manager at JCD said he couldn't promise they could get it going (the air conditioner is 24 years old) but they would definitely try. 3 hours from the time I called, there is cold air coming out of our vents :)

They were recommended by a friend and they provided Amazing installation and speed of service. These guys really know what they are doing!!

They even clean up after themselves.

Thanks Julian & Chris

Very good service and work. Julian did a very good job. The work was done very quickly, and he did not leave a mess. I would definitely recommend Julian to all of my friends, he did an amazing job! I am going to always use him!