Thoroughly disappointing. And in a town where soooo many other comp repair places exist, kind of hard to believe.
From the snappy saleswoman who yelled out to the store 'Hey! Can somebody explain what a hard-drive failure is to this person? They don't believe me cause I'm a girl!!!" ...to the techy who responded to another salesman's question: 'Like... is it dead? Or DEAD dead?' with 'I don't know"... to that salesman who then quoted $78-85 to replace said hard-drive... to the owner/manager who -after the repairs were done the next day- insisted that I should have known that $78-85 REALLY meant $245.17.
I. Should. Have. Known.
Perhaps not the best place for anyone who doesn't know a great deal about computers or who has expectations for even a minimum amount of customer service of any kind.