Ontario Aluminum & Glass

Windows & Doors Installation & Service
4 Jenet Avenue Toronto ON M6H 1R4
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Reviews for Ontario Aluminum & Glass

Average customer rating:
6.6 10 (16 reviews)

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Herbert in Toronto
Herbert in Toronto
1 review Toronto, ON
0/10

Sealed glass unit

I ordered by phone on 4.05.2020 a sealed glass unit with e-Argon gas and got a quote which I accepted. The same day I brought in the broken one and frame and again specified the size and e-Argon and I paid the full amount. A few days later I picked up the unit and frame and after installing it with a helper I noticed the next morning a lot of moisture on the room side of the double glass. This proofs beyond a doubt that, they did not inject e-Argon gas. For over a week now they tried to convince me that I broke the seal and let the e-Argon gas escape. I sent several emails with pictures proofing the seal is fine as there is no moisture between the glass panes. This morning I called again as none of my emails got a response. Now, the owner called me just now and claims I never specified the e-Argon gas and will inject e-Argon if I remove the sealed unit and bring it in. I explained to him, whenever I could get a word in, I have a bad shoulder and had to hire a helper to install the window and would have to hire him again to remove and reinstall it and this is not going to happen as it was their fault not to inject the e-Argon gas in the first place. I will replace all of my windows in the coming years and will most certainly not use this company again. Buyer beware!

Herbert Pollinger

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Company Response

Mr. Pollinger,

It is clear that what you ordered is not what you anticipated receiving. Though we fulfilled the order as detailed on the order form that you signed, we understand that there was a miscommunication. Should you wish to review this document, I would be happy to provide it to you. In the future it is always a good common practice to ensure that when signing off on details for any item being purchased, that they reflect exactly what you expect to receive. With that being said as a good will gesture as you have explained that you are 79 with a bad shoulder we have extended a full refund.

You first contacted us via email on May 11th and though I cannot agree that we were trying to convince you that there was a seal failure, we were indeed trying to determine whether that was the issue you were experiencing. This is common practice and we were not trying to imply you broke the seal. If it had been a seal failure, the replacement would have been covered under warranty.

Should you decide to replace the unit elsewhere I urge you pay special attention to how it is re-installed to ensure a consistent seal between the unit and the sash. I would also examine the operating window for potential drafts. Though there are many potential reasons for condensation, drafty windows can often be the culprit for the accumulation of condensation on the interior glass. I am not dismissing the value of argon as an insulator but question if this truly was the issue in your case as the temperatures were not significantly low when you reported your issue.

We wish you well Mr. Pollinger and hope that with the refund you are able to service your window to your satisfaction elsewhere.

Kind Regards,

OAG Management

Emanuel  in London
Emanuel in London
1 review London, ON
10/10

New windows and doors

After shopping around and receiving quotes from multiple window and door companies, my father suggested I talk to the fine people of Ontario Aluminum and Glass. I was not disappointed! The staff there were very kind, knowledgeable, and accommodating. They answered all my questions and concerns with my project. The best part was they are cheaper (by a lot) with the other companies I had recieved quotes from. Even though I had paid less, the quality of their windows were top notch. The windows and doors looked great and has made a huge difference with my winter heating bills.
I had one issue with one of my windows, and John (the owner) had the issue fixed asap with no questions asked. The company is family owned and operated in Toronto and you get that vibe as soon as you walk in. Everyone at the front desk is super kind.
If you are looking for new windows or replacing a door, please do yourself the favour and go to Ontario Aluminum and Glass. They will not disappoint. First class family, with a first class company.

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bushraabidi in Markham
bushraabidi in Markham
2 reviews Toronto, ON
10/10

Windows and Front Door

To the Team of Ontario Aluminum & Glass Ltd.

I would take this opportunity to thank you very much for the beautiful job, dedication, and excellent price, as well as completion of my windows and front door in a timely fashion.
It was quite a struggle for my husband and I to find the proper company to design, manufacture and install my very big windows. Being a first time custom home builder it wasn’t easy for us. However, after meeting with John and his team, we were amazed to see their professional attitude and knowledge.They designed, manufactured and came to install our beautiful windows. It’s a family owned business and you can easily trust the experience,quality, price and professionalism.
We will recommend you to anyone, and we truly appreciate your hard work!
Bushra & Ather

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Private User
Private User
Private User reviews Toronto, ON
10/10

Double Door Replacement

Ontario aluminum built a very nice door and gave me advice that enabled me to have a slightly larger door than previous. I had challenges installing and they came to the rescue. I have had all my 18 windows in my house done with them over 17 years. Thanks for kindness and expertise. Everything looks great!

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Sergio
Sergio
4 reviews Caledon, ON
10/10

Windows and Door installation for home

I hired Ontario Aluminum twice over the past 2 years and on both occasions, I was very satisfied with the work. It's not very easy to find someone to come up to Bolton for a job. They didn't put up a fuss.

2 years ago I decided to change my front door. After shopping around, I found Ontario Aluminum very affordable, reasonable (see Bolton comment above) and the door was very high quality. The installation was fast, professional, and flawless and to this day, I haven't had any issues with the door.

Given my first experience, I hired Joe to replaced all my home windows last month. The quote was quick, they set up an appointment to come to my home to measure, and in 3 weeks, they turned around all 13 windows. Installation was fantastic again, they were able to preserve my interior wood trim without damaging it and the windows are great.

Ontario Aluminum was recommended to me by 3 different people and they are very well known in the Portuguese community (working in it for at least 25 years). I can appreciate someone who makes their windows here in Toronto at their location providing local manufacturing jobs vs. importing them in from China. I have recommended Ontario Aluminum by word of month since.

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Private User
Private User
Private User reviews Toronto, ON
10/10

New windows and doors

Excellent service and craftsmanship. They did an excellent job and cleaned up. A+++++
Very understanding and knowledgeable. Job was done in time and was exactly what we wanted. Highly recommend them.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Fantastic windows for entire house

Danny at Ontario Aluminum & Glass worked with me to design, source and install all of the windows for my new house including some industrial sized windows and a 16 foot wide wall of glass sliding doors. They did a SUPERB job! I couldn't be happier with the quality of the products or the service. The prices were very fair in light of competitive rates. I would hire them again in an instant!

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Private User
Private User
Private User reviews Toronto, ON
4/10

Windows/Door

Hired them to install some commercial windows and door in 2016. Wasn't there for the install, but a few months later the door is scraping the bottom and needs to be lifted so it can open/close. They told me they will try sending somebody out. Next day, I followed up and was told could be a week or two before the visit. Really? A minor fix which could get worse with time. I will follow up here if they choose to show up or not. As of now, NOT impressed!

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
8/10

Windows and Screens

We had Ontario Aluminum and Glass install all our windows when we did a full reno of our house over ten years ago. Besides two windows showing some condensation just recently, all windows have held up well.
We also had the screen portion of our screen door custom made by the company which withstood ten years of winters and our children's rough handling. It's amazing it lasted as long as it did. When it came time to replace the screen, the friendly staff at Ontario Aluminum did it in a snap. Excellent service from an A-1 family run business and one that I'd recommend.

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