Ordering over the phone was easy and I opted for next day delivery (extra $99) and removal of old appliance ($20). Freezer arrived within the time advised (4 hour window). Delivery staff were pleasant and professional. My only minor complaint is that the "white glove" delivery service did not include installation of the handle (and the instructions supplied were vague) and levelling of the appliance. Other than that, the purchase process was easy and efficient.